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Issues with Find Untagged Items

New Here ,
Mar 31, 2020

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Find untagged items suddenly stopped working.  It was working perfectly fine as I would find untagged photos and started applying keyword tags to them.  I can view these photos I haven't tagged yet in All Media and verify that there are no tags associated with the photos but they still won't show when I find untagged items. There are no smart tags or keyword tags or album tags linked to these photos. Very frustrated - help! I have Adobe Photoshop Elements 2019.

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Organizer, Problem or error

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Issues with Find Untagged Items

New Here ,
Mar 31, 2020

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Find untagged items suddenly stopped working.  It was working perfectly fine as I would find untagged photos and started applying keyword tags to them.  I can view these photos I haven't tagged yet in All Media and verify that there are no tags associated with the photos but they still won't show when I find untagged items. There are no smart tags or keyword tags or album tags linked to these photos. Very frustrated - help! I have Adobe Photoshop Elements 2019.

TOPICS
Organizer, Problem or error

Views

52

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Mar 31, 2020 0
Adobe Community Professional ,
Mar 31, 2020

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What OS are you using? 

 

The only thing I can suggest is to try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl (Windows) or Option+Command+Shift (Mac). A message should pop up asking if you want to delete the Settings file. Answer OK.

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Mar 31, 2020 0
New Here ,
Apr 01, 2020

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Windows 10.  I tried what you said and nothing popped up.  I appreciate the suggestion.  I think maybe I have to reinstall?

 

Update - it's fixed! I reinstalled it and so far, so good!

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Apr 01, 2020 0