Just purchased Photoshop Elements 2020 - but I get error code 1

[chrisifrancis]

Everytime I try to download Photoshop Elements 2020 - I get the following message at about 4% download.

Please help:

[99jon]

Try using the link at my blog to install the free trial which is identical to the full version. After installation simply sign-in and click “licence this software” and enter your serial number commencing 1057.

[chrisifrancis]

No luck. I still get the same error message. Do I need to have other Adobe software on my mac to support this?


Christopher Francis

[99jon]

Which version of MacOS are you running? 10.14, 10.15?

Do you have any other Adobe software installed or Creative Cloud?

[jennihoke72@gmail.com]

I'm using 10.15, and am having the same issue. I have Adobe Lightroom as well & it's running without any issues. Any thoughts?

[99jon]

Is the problem downloading and installing PSE 2020 or launching the application?