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Just purchased Photoshop Elements 2020 - but I get error code 1

New Here ,
Dec 21, 2019

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Everytime I try to download Photoshop Elements 2020 - I get the following message at about 4% download.

Please help:

Screen Shot 2019-12-21 at 10.52.39 AM.png

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Just purchased Photoshop Elements 2020 - but I get error code 1

New Here ,
Dec 21, 2019

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Everytime I try to download Photoshop Elements 2020 - I get the following message at about 4% download.

Please help:

Screen Shot 2019-12-21 at 10.52.39 AM.png

TOPICS
Problem or error

Views

305

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Dec 21, 2019 0
LEGEND ,
Dec 21, 2019

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Try using the link at my blog to install the free trial which is identical to the full version. After installation simply sign-in and click “licence this software” and enter your serial number commencing 1057.

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Dec 21, 2019 0
New Here ,
Dec 21, 2019

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No luck. I still get the same error message. Do I need to have other Adobe software on my mac to support this?


Christopher Francis


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Dec 21, 2019 0
LEGEND ,
Dec 21, 2019

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Which version of MacOS are you running? 10.14, 10.15?

Do you have any other Adobe software installed or Creative Cloud?

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Dec 21, 2019 0
New Here ,
Dec 30, 2019

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I'm using 10.15, and am having the same issue. I have Adobe Lightroom as well & it's running without any issues. Any thoughts?

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Dec 30, 2019 0
99jon LATEST
LEGEND ,
Dec 31, 2019

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Is the problem downloading and installing PSE 2020 or launching the application?

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Dec 31, 2019 0