Should be easy to correct if I get in contact with the right support person.
There, you are dreaming.
How do you imagine Adobe's organization?
You might find some 'support' person to understand your explanations about the issue and your solutions to solve it.
But nothing would change.
Before deciding to solve a bug or add a feature, Adobe follows the principles used in the feedback forum.
- The issue has to be examined by the various product managers.
- Since any change has a cost and the programming resources are not illimited, the change must be approved, which is why there is always a priority list and an assessment of the interest of the change. Adobe has many ways to decide which is important and which can be neglected for the moment.
- An issue must be clearly proven and reproductible.
- Remember that changes about metadata and downloaders have an impact for all photo softwares, not only Elements. Elements uses pieces of software common to Photoshop and more. This implies not only the small Elements team in India, but more general specialists elsewhere. The possible changes must be tested to avoid bug fixes or new features to create still more new ones.
In your case,
- the problem has been only noticed a couple of times, which makes the priority extremely low.
- since most users don't meet the issue, there must be something specific in your setup, and today, the issue is certainly not considered as reproducible. That's where you can help, since you are sure about your solutions.
- The decision about a patch can't be taken in the Elements team in India.
- If it appears that a number of users also have the issue in other Adobe softwares, the best is to continue to discuss the problem both in the present user to user forum and in the feedback one. That generally is very helpful in making it reproducible and the more votes, the more chances to get a result.
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