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Loss of print options

New Here ,
Oct 29, 2020

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Hi, I am using an older printer, HP D5460 and when I come to print from Elements 2021, the dropdown list of paper sizes is blank.  I am using windows 10 version 2004.  can anyone help

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John

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Correct answer by hatstead | Adobe Community Professional

Than narrows it down to some extent. Peru Bob has been silent for a while - - perhaps he has some ideas for a fix. Organizer print is ok. Editor print is deficient. Print driver would appear to be in order.

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Loss of print options

New Here ,
Oct 29, 2020

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Hi, I am using an older printer, HP D5460 and when I come to print from Elements 2021, the dropdown list of paper sizes is blank.  I am using windows 10 version 2004.  can anyone help

Regards

John

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

Than narrows it down to some extent. Peru Bob has been silent for a while - - perhaps he has some ideas for a fix. Organizer print is ok. Editor print is deficient. Print driver would appear to be in order.

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Oct 29, 2020 0
Adobe Community Professional ,
Oct 29, 2020

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It may be that the printer driver is not compatible with Photoshop Elements 2021.

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Oct 29, 2020 0
Adobe Community Professional ,
Oct 29, 2020

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You can try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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Oct 29, 2020 0
New Here ,
Oct 30, 2020

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Hi Bob,

Thanks for your response.  No that did not work,

Regards

John

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 29, 2020

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HP has a driver for your printer that is compatible with Windows 10 64-bit

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Oct 29, 2020 0
New Here ,
Oct 30, 2020

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Thanks for your response.  I have looked on HP's site and can only find the original driver.  can you give me a pointer on how to obtain it.

Regards John

 

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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I plugged in your printer and it says "Detected Windows 10 64 bit", then offered driver v. 14.8.0, release date Aug. 22, 2014.

Of course, WIN 10 had not been developed in 2014!!

Consider calling HP support for help. Let us know how you make out.

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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Further to above, are you printing via Editor or via Organizer? The print engines are not the same.

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New Here ,
Oct 30, 2020

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Via the editor

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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What happens when you print via Organizer?

Do the various paper sizes show up when you attempt to print from another application?

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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Hi, Organiser is not a part of the program that I normally use.  Yes the print options do appear.

 

Regards

John

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Adobe Community Professional ,
Oct 30, 2020

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Than narrows it down to some extent. Peru Bob has been silent for a while - - perhaps he has some ideas for a fix. Organizer print is ok. Editor print is deficient. Print driver would appear to be in order.

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Oct 30, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 30, 2020

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I don't use the Organizer, but I suppose if it prints from there, you may have to do it that way.

I suspect it is a driver incompatibility issue, as I believe that the printer is interfaced differently with the Editor than the Organizer.

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