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Mac Photoshop Elements crashes while using Photo Collage

New Here ,
Jun 09, 2019

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Hi all

I read the answer in Adobe Support... I should install the program in another place, where no double byte signed are used...??? Can anybody helps me, what is wrong?

Thanks

Thomas

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Mac Photoshop Elements crashes while using Photo Collage

New Here ,
Jun 09, 2019

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Hi all

I read the answer in Adobe Support... I should install the program in another place, where no double byte signed are used...??? Can anybody helps me, what is wrong?

Thanks

Thomas

Bildschirmfoto 2019-06-09 um 09.50.37.png

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64

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Jun 09, 2019 0
Adobe Employee ,
Jun 10, 2019

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Hi Thomas,

That isn't a great user experience as Photoshop Elements is crashing while using Photo collages , we're sorry to hear about this. Let us help make it right.

I'd recommend that you take a look at the steps mentioned in this help article Troubleshoot system errors, freezes, and crashes in Photoshop Elements and let us know if that helps?

Thanks,

Akash

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Jun 10, 2019 0
New Here ,
Jun 11, 2019

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Hi Akash

doesn't work... I found a Adobe support page (in German), but I don't understand what to do...

Photoshop Elements stürzt beim Verwenden des Zuschneidewerkzeugs oder der Fotocollage ab.

"Ursache (Reason)

Photoshop Elements wird an einem benutzerdefinierten Speicherort mit Doppelbytezeichen im Standortpfad installiert.  "Photoshop Elements is installed in a custom location with double-byte characters in the location path"

German is my mother tongue and I am a quite good IT guy. But I really don't understand, what the problem is... See my print screen, where I installed the program. Where did I there use a double-byte character?

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Jun 11, 2019 0