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Metadata library could not be loaded

Explorer ,
Mar 17, 2019

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Windows 10 Home 64-bit / Elements 2019

Clean install on a new PC.

64-bit installer downloaded from Adobe website today.

All appeared to go smoothly & startup was fine.

Both with an existing image & a newly created one, when I go to menu File / File info..

this happens:

Capture.PNG

File info cannot be opened!

This clearly is a very bad sign!

From reading previous discussions it seems I am not alone with this problem. However as this is only day 1 of this application unless Adobe can solve it quickly it will be returned for refund.

As soon as support opens I'll try them, but if anyone here has a solution please speak up.

Adobe support confirmed it is due to a missing file from Microsoft.

I installed...

Visual C++ Redistributable for Visual Studio 2012 Update 4

which has resolved the issue

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Metadata library could not be loaded

Explorer ,
Mar 17, 2019

Copy link to clipboard

Copied

Windows 10 Home 64-bit / Elements 2019

Clean install on a new PC.

64-bit installer downloaded from Adobe website today.

All appeared to go smoothly & startup was fine.

Both with an existing image & a newly created one, when I go to menu File / File info..

this happens:

Capture.PNG

File info cannot be opened!

This clearly is a very bad sign!

From reading previous discussions it seems I am not alone with this problem. However as this is only day 1 of this application unless Adobe can solve it quickly it will be returned for refund.

As soon as support opens I'll try them, but if anyone here has a solution please speak up.

Adobe support confirmed it is due to a missing file from Microsoft.

I installed...

Visual C++ Redistributable for Visual Studio 2012 Update 4

which has resolved the issue

Views

465

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 17, 2019 0
Explorer ,
Mar 18, 2019

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Adobe support confirmed it is due to a missing file from Microsoft.

I installed...

Visual C++ Redistributable for Visual Studio 2012 Update 4

which has resolved the issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
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Mar 18, 2019 0
New Here ,
May 03, 2019

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Hi, I have the same problem only installing the missing has not resolved the issue. Any thoughts anyone?

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May 03, 2019 0