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Moving from Windows to MAC

New Here ,
Aug 18, 2019

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I have been running Photoshop Elements 9 on a Windows PC running Windows 10.  I have three catalogs.  I would like to move to PE 2019 on a MAC.   After reading several posts here and elsewhere I did the following:

  1. Ran repair and optimize on the catalogs using PE 9.  No errors were found.
  2. Loaded PE 2019 on the Windows PC.
  3. Converted the catalogs.
  4. Backed up the three catalogs using PE2019
  5. Loaded PE 2019 on the MAC
  6. Restored the catalogs to the default location.

Everything seemed fine at first, but went bad.  I was navigating in the folder view in PE 2019 on the MAC.  I noticed that some how PE thought the media files had moved to a folder tree with a root name something like Macintosh Snap-xxxxx and then one with a volume name including the word "Time Machine".    The files themself seem to be in their original location, but PE thinks they moved.   Naturally, PE can't find them when I try to use the file.

What happened?

Is it an interaction between PE and Time Machine?  How are the links in the PE database changing on their own?

How do I accomplish this move from Windows to Mac?

Thank You!

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Moving from Windows to MAC

New Here ,
Aug 18, 2019

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I have been running Photoshop Elements 9 on a Windows PC running Windows 10.  I have three catalogs.  I would like to move to PE 2019 on a MAC.   After reading several posts here and elsewhere I did the following:

  1. Ran repair and optimize on the catalogs using PE 9.  No errors were found.
  2. Loaded PE 2019 on the Windows PC.
  3. Converted the catalogs.
  4. Backed up the three catalogs using PE2019
  5. Loaded PE 2019 on the MAC
  6. Restored the catalogs to the default location.

Everything seemed fine at first, but went bad.  I was navigating in the folder view in PE 2019 on the MAC.  I noticed that some how PE thought the media files had moved to a folder tree with a root name something like Macintosh Snap-xxxxx and then one with a volume name including the word "Time Machine".    The files themself seem to be in their original location, but PE thinks they moved.   Naturally, PE can't find them when I try to use the file.

What happened?

Is it an interaction between PE and Time Machine?  How are the links in the PE database changing on their own?

How do I accomplish this move from Windows to Mac?

Thank You!

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Aug 18, 2019 0
LEGEND ,
Aug 19, 2019

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It should work. When you restored to the default location; where is this?

A complication on Mac if using the Pictures folder is that is also linked to the Photos App and iCloud Photos (if activated) so there can be a danger in referencing the same files in Organizer and Photos which is problematic. I would normally keep the photo files in a different location (outside of the Time Machine backup folders) if regularly using Organizer to make full or incremental backups.

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Aug 19, 2019 0
New Here ,
Aug 19, 2019

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The same place that PE puts the default catalog: /Macintosh HD/Users/xxxx/library/application support/adobe/elements organizer/catalogs.  So I do not believe it is shared with anything else.

I was worried that the resulting paths might be to long, since I have a folder tree in each catalog and some long file names.  So, I also tried creating a catalog folder near the root of Macintosh HD, but it did not help.

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Aug 19, 2019 0
New Here ,
Aug 19, 2019

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Attention: Adobe Barbara Spencer

I tried to respond to your email, but my reply bounced.   I only have access to email, not Skype or Hangouts,  Don't know how to get to direct messages in the forum.

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Aug 19, 2019 0
Most Valuable Participant ,
Aug 19, 2019

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Adobe DO NOT USE SKYPE. Anyone who claims this is trying to scam you!!

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Aug 19, 2019 1
Adobe Community Professional ,
Aug 19, 2019

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As Test Screen Name said, be warned that Adobe Barbara Spencer is a scammer.

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Aug 19, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Aug 19, 2019

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Oh boy... If that is case don't forget to block that person, change all your email passords, check your bank accounts online change passwords there too; check your bank account(s) statements more often  to spot discrepancies, ask for your free copy of a credit report and examine what it  is said there about you, and if you haven't done so yet, start using a VPN at home and your mobile device to benefit from  a more reliable email encryption.

On more about the bank(s) and credit card companies you have used online, inform them too of this inceident ensuring that make notes in their system so that everytime you call (or a scammer)  they have to ask for a challenge password or something that only you know. Do the same with the credit beaureus and activate a freeze if you have so only you give permission to whoever wants to do a credit check on you.

Best course of action, add to your list to research for a reliable online reputation management software, and start anonymizing yourself, then file a complaint with the fraud department (Cyber) with the local police (just to be proactive).

And raise awareness to your immediate family members so they are not answering stuff to on your behalf without your consent to unknown caller ID phone calls at home at anytime ( specially during evening hours  between 7PM and later)

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Aug 19, 2019 0