Much of my PSE 15 does not work, such as the "clone." What's going on?

[marilynl22299684]

Much of my PSE 15 no longer works. Is there something I missed?

[Greg_S.]

What OS are you using?

We need more information about  what is no longer working before we can help you.  Have you made any changes to your computer, e.g. upgraded the operating system. 

[marilynl22299684]

I use Windows 10. It has had several updates. When I try to "clone," a huge circle appears around the part I want to clone and moves, making the picture look like a double exposure. Trying to use the "red eye" removal tool leaves only a black 
circle. Downloading and trying to frame a photograph simply does nothing. It says it is downloading, but nothing appears. These are only three of the problems. Removing backgrounds and mask-unmask do not work either.

[Peru Bob · Accepted solution]

When you say "no longer works" what exactly happens?

Have you tried resetting the tools or preferences?

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

[marilynl22299684]

Thank you, thank you, thank you. I can now get back to compiling photos for my next family album!!!!!

[Peru Bob]

You're welcome.