My login is no longer available

New Here ,
Dec 08, 2020

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I tried to move this software to a new computer.  When I tried to deregister it on the old computer the website stopped at the password explaining that I needed to change my password.  In order to do that it required me to enter a code.  The routine then sent a code to my email address.  The problem is that the company hosting that email address went out of business years ago so that the email address is just as dead as the company.  No code, no login.

 

I tried to get support from Adobe.  I won't bore you with the the details of my search for support.  Let me just say that it is not available.  The company has shielded itself completely from formet customers like me.

 

So I face a choice..  Either I can throw the software out and chalk one up to experience or I can send it to Adobe headquarters as a gift and include a letter explaining why I am giving it to them.

 

Which would you do?

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Adobe Community Professional ,
Dec 08, 2020

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Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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Fred5EB2 AUTHOR
New Here ,
Dec 08, 2020

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Of course I have been there.  Login required.  Not available to me. Thanks for the response, though.

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Adobe Community Professional ,
Dec 08, 2020

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Have you tried to reach Adobe by phone?

Reach us by phone (adobe.com)

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Fred5EB2 AUTHOR
New Here ,
Dec 08, 2020

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No I haven't.  I couldn't find a number either on the site or the internet in general.  Thanks for the link.

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Adobe Community Professional ,
Dec 08, 2020

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You're welcome. 

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EdgeOn LATEST
New Here ,
Dec 08, 2020

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I did have a conversation with an Indian lady that I really couldn't understand.  She apparently fixed it for me but it still didn't work.  I will find another way to do the things I was doing with this software.  Thanks for responses.

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