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My serial number does not work in Photoshop Elements

New Here ,
Dec 22, 2020 Dec 22, 2020

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I downloaded and installed a copy of Elements 2021 after puchasing a serial number. I entered the srial number and it seemed to work but then I accidentally deleted the 2021 version of Elements when I meant to delete an earlier version. I downloaded it again but when I try to enter the 24 digit code it will not accept it. What can I do?

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Download and install , Problem or error , Windows

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correct answers 1 Correct answer

Community Expert , Dec 22, 2020 Dec 22, 2020

You may want to go to Adobe Customer Service for help with that if you are positive that you have the right serial number:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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Community Expert ,
Dec 22, 2020 Dec 22, 2020

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You may want to go to Adobe Customer Service for help with that if you are positive that you have the right serial number:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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Mentor ,
Dec 22, 2020 Dec 22, 2020

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