While attending to a problem with my Desktop, the prominent manufacturer destroyed ALL my files while replacing Windows 10 on it. Is there any possibility that Adobe can/will download a replacement for my Elements 15 system?
Is there any possibility that Adobe can/will download a replacement for my Elements 15 system?
You can download from here:
Assuming that you registered the product upon initial purchase, the serial number should be available in your Adobe account.
Thank you very much for your help. I have downloaded the replacement Elements 15 and have it on my start display. But when I select it, I cant get it to run/open. I get referred back to the folder in File. Is there something I need to do to get the Elements 15 activated or authorized to run? (As you can see, I have a low knowledge level...)
But when I select it, I cant get it to run/open. I get referred back to the folder in File.
Do you get any error messages?
Have you had a recent WIN10 update?
How long ago did the shop reformat your hard drive?
Do other applications work properly? Did you have to reinstall these yourself or did the shop do this for you?
Thanks for your help; I have the Elements 15 installed now
You're welcome. Glad to help.
I have downloaded the replacement Elements 15 and have it on my start display.
You've downloaded the Elements 15 installer? An .exe file?
Have you installed it? i.e. double clicked on the exe file (after it has downloaded) and followed the prompts.
That will install the software. It is then ready for use.
I wonder if this might be the issue?
Take note of this:
The Photoshop Elements version number depends on the product’s version installed on your system. For example, for 2018 the folder name should be 16.0, for version 15 the folder name should be 15.0, and for version 14 the folder name should be 14.0.
If you have just downloaded and have not installed the Software, please use the setup.exe to install the software. The EXE file can be found inside the downloaded folder.
Once downloaded, Do you have your Serial key that was delivered with the product, when you purchased it? If you have it, please follow the on screen instructions to activate the software. In case if you still face issues - Please share some screenshots for reference, so we can help you.
Also you might want to give a try to the latest version of Elements: Download Photoshop Elements | 2019, 2018