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Explorer ,
Apr 18, 2020

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I am not pleased with my purchase. So far, I have run into a problem that is pretty serious. How many more will I find? For now, I am checking out the frames that can be added to a photo. I counted about 120 frames but only two (2) of them were allowed to be downloaded for my photo. ALL the rest had little blur triangels on them and I recieved an error message each time I wanted to use the frame! I want to know what is going on. This sistuation needs to be remedied.  I just purchased Photoshop Elements 2020 and have a serial number, so I know I purchased it! Useing on windows 10.  I am sure hoping I don't find any more problems. I would appreciate someone helping me.  

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Bug, How to, Performance, Problem or error, Windows

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new product

Explorer ,
Apr 18, 2020

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I am not pleased with my purchase. So far, I have run into a problem that is pretty serious. How many more will I find? For now, I am checking out the frames that can be added to a photo. I counted about 120 frames but only two (2) of them were allowed to be downloaded for my photo. ALL the rest had little blur triangels on them and I recieved an error message each time I wanted to use the frame! I want to know what is going on. This sistuation needs to be remedied.  I just purchased Photoshop Elements 2020 and have a serial number, so I know I purchased it! Useing on windows 10.  I am sure hoping I don't find any more problems. I would appreciate someone helping me.  

TOPICS
Bug, How to, Performance, Problem or error, Windows

Views

246

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Apr 18, 2020 0
Engaged ,
Apr 19, 2020

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Hello,

If you have registered your PSE and have internet access and are logged in to your Adobe account, you should be able to download the frames. Only a few frames are included with the original installation, the rest are downloaded as you need them. The download only takes a few seconds.
I hope this helps.

 

Walter in Davie, FL

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Apr 19, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Apr 19, 2020

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If Walter's post doesn't resolve your issue, it would be helpful if you told us what the error message says.

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Apr 19, 2020 0