Not prompted for serial # on installation

Jan 12, 2019

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I purchased Photoshop Elements 2019 on Dec 15, 2018. I installed it today (01/12/2019). During downloading and installation I was not prompted for a serial number. Downloading and installation went fine, except for the serial # thing. The question is: what do I do now - should I uninstall the software and try downloading and installation again?I do have a redemption code and from it I got the 24 digit serial #.

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Yes.  You can double check this:

At the menu at the top, click "Help."

If it says "Sign out" you are already signed in.

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Adobe Community Professional ,
Jan 12, 2019

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Moving to the Elements forum.

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Most Valuable Participant ,
Jan 12, 2019

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Had you installed it before on the same computer?

Does it run with a message?

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Jan 13, 2019

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I am using a new computer – a Windows 10 machine. Photoshop has never been installed on this machine before. During the installation process I received 0 messages re serial numbersetc.

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Adobe Community Professional ,
Jan 13, 2019

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What happens when you use the Help Menu?

Don't you see an option "sign in", just under the option "Manage your account?"

That's the way you "activate" or "deactivate" the licence for the computer you are running.

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Jan 13, 2019

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I’m finding the Adobe website difficult. Last night I found a place (I don not know where) to sign in, which I did. Previous to this I had used my redemption code to get my 24 digit serial #. I entered this in the ‘Manage your Account’ section. All this happened after I had installed the new software. Doies this mean that I have activated the licence for my new computer?

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Adobe Community Professional ,
Jan 13, 2019

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johna14769956  wrote

I’m finding the Adobe website difficult. Last night I found a place (I don not know where) to sign in, which I did. Previous to this I had used my redemption code to get my 24 digit serial #. I entered this in the ‘Manage your Account’ section.  All this happened after I had installed the new software. Doies this mean that I have activated the licence for my new computer?

If the option is no longer "sign in" but "sign out", that means that you are correctly activated.

It's good to know that you can install Elements and activate on two different computers (not to be used at the same time, for instance a desktop and a laptop).

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Jan 13, 2019

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The last time I installed Photoshop was when #10 came out – a long, long time ago. Things have certainly changed! Question: How did I get to the ‘Manage your account’ section in the first place – where did I sign in – and I’m confused by your statement ‘if the option is no longer “sign in” but “sign out”, that means your are correctly activated’. And if I have truly activated the licence, does this mean that I don’t have to worry about uninstalling the new software? Like I said, things have changed.

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Adobe Community Professional ,
Jan 13, 2019

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The "if you see Sign Out instead of Sign In" part means if you have successfully signed in and so now the option has changed to Sign Out then you are signed in and should be licensed.

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Adobe Community Professional ,
Jan 13, 2019

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If you are licensed then you don't have to uninstall the new software.  The software that runs in trial mode is the same that runs in licensed mode, so you don't have to install another version if you're licensed.

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Adobe Community Professional ,
Jan 13, 2019

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Open the Editor.

At the menu at the top, click "Help."

From the drop down box, if it says "Sign in" enter your serial number.

If it says "Sign out" you are already signed in.

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Jan 13, 2019

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You say ‘Open the Editor’. Just where is the editor. Let’s start at the beginning -at www.adobe.com <http://www.adobe.com> – and go from there

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Adobe Community Professional ,
Jan 13, 2019

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You License the software in the software, not on the website, so start Photoshop Elements on your computer and go to the Editor not Organizer if it doesn't already start in the Edtior.

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Jan 13, 2019

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Yes, yes, yes! Did that. Was asked for, and entered, the 24 digit serial number. Does that mean I’m good to go – I don’t have to worry about uninstalling etc?

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Adobe Community Professional ,
Jan 14, 2019

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Yes.  You can double check this:

At the menu at the top, click "Help."

If it says "Sign out" you are already signed in.

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Jan 14, 2019

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Did as per instructed. At the bottom of the HELP menu it said “sign out”. So I must be OK. Many, many thanks

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