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Old Hard Drive in a New Computer Needs Reactivation - Out of Activations

New Here ,
Aug 14, 2020

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I just recently rebuilt my computer and when trying to use Elements (Photoshop and Premier) it asked that I reactivate the license. I obliged and was met with a notification that I am out of activations. This is the only computer I own, so I guess I never remembered to deativate from my previous builds. The problem is that I can't deactivate now as I no longer own those original components. I have spent the past 30 minutes on the https://helpx.adobe.com/ca/contact.html page trying to find a contact/chat section and I just can't as I keep looping back to that page (full loop at the bottom of this post). I have scrolled through numerous threads here too and none really are providing me with any more clear direction on what I need to do. I need to get these programs up and running again, and I don't need to upgrade (nor do I have the funds to do so at the moment), so getting these two copies working again is a big must for me.

Thank you to anyone who is able to help me with this.

 

 

Loop links:

1. https://helpx.adobe.com/ca/contact.html

2. https://helpx.adobe.com/ca/download-install.html

3. https://helpx.adobe.com/ca/download-install.html#PhotoshopElementsPremiereElements

4. https://helpx.adobe.com/ca/download-install/kb/activate-deactivate-products.html

5. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html

6. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html#Deactivationissues

7. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html#access-previous-com...

8. https://helpx.adobe.com/ca/contact.html

TOPICS
Download and install, Problem or error, Windows

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Old Hard Drive in a New Computer Needs Reactivation - Out of Activations

New Here ,
Aug 14, 2020

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I just recently rebuilt my computer and when trying to use Elements (Photoshop and Premier) it asked that I reactivate the license. I obliged and was met with a notification that I am out of activations. This is the only computer I own, so I guess I never remembered to deativate from my previous builds. The problem is that I can't deactivate now as I no longer own those original components. I have spent the past 30 minutes on the https://helpx.adobe.com/ca/contact.html page trying to find a contact/chat section and I just can't as I keep looping back to that page (full loop at the bottom of this post). I have scrolled through numerous threads here too and none really are providing me with any more clear direction on what I need to do. I need to get these programs up and running again, and I don't need to upgrade (nor do I have the funds to do so at the moment), so getting these two copies working again is a big must for me.

Thank you to anyone who is able to help me with this.

 

 

Loop links:

1. https://helpx.adobe.com/ca/contact.html

2. https://helpx.adobe.com/ca/download-install.html

3. https://helpx.adobe.com/ca/download-install.html#PhotoshopElementsPremiereElements

4. https://helpx.adobe.com/ca/download-install/kb/activate-deactivate-products.html

5. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html

6. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html#Deactivationissues

7. https://helpx.adobe.com/ca/download-install/kb/activation-deactivation-help.html#access-previous-com...

8. https://helpx.adobe.com/ca/contact.html

TOPICS
Download and install, Problem or error, Windows

Views

25

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Aug 14, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Aug 14, 2020

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