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Organizer 18.0 Freezes

Community Beginner ,
Jan 05, 2020

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Upon starting Organizer 18.0, either alone or through Elements 2020, it instantly freezes up both Element and Organizer requiring Task Manager to END TASK. Organizer does not work. Any suggestions or a way to delete this program? It's useless at this point...

 

THANKS!! Paul

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Crash or freeze

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Organizer 18.0 Freezes

Community Beginner ,
Jan 05, 2020

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Upon starting Organizer 18.0, either alone or through Elements 2020, it instantly freezes up both Element and Organizer requiring Task Manager to END TASK. Organizer does not work. Any suggestions or a way to delete this program? It's useless at this point...

 

THANKS!! Paul

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Crash or freeze

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190

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Jan 05, 2020 1
Enthusiast ,
Jan 05, 2020

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Jan 05, 2020 0
Community Beginner ,
Jan 05, 2020

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Thank You...I will try and report back!

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Jan 05, 2020 0
Community Beginner ,
Jan 05, 2020

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Nope, no good. Still freezes up using the Organizer repair method. I do not have issues with Element specifically (ocassionally...)

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Jan 05, 2020 0
Enthusiast ,
Jan 05, 2020

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In certain cases this can make things right again.

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Jan 05, 2020 0
New Here ,
Jan 05, 2020

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I'm having the same issue. Nothing has worked, even deleted program and reinstalled it. And my computer is running Windows 10 as the original O/S. 

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Jan 05, 2020 0
Adobe Community Professional ,
Jan 05, 2020

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If you have tried all the solutions, suggested by Phinny, try creating a new empty catalog. 

  • Open the Organizer from the Home Screen and immediately hold the Shift button.  This will launch the Catalog Manager.  Create a new catalog and select and open it.
  • Once the program opens with the new catalog see if it freezes.
  • Next, add a few media files to the catalog.  What happens?
  • If all is OK, go to Edit>Preferences>Media Analysis and uncheck all the boxes.
  • Close and reopen the Organizer and open your main catalog.

Let us know if the program still freezes.

 

 

 

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Jan 05, 2020 0
Community Beginner ,
Jan 06, 2020

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I have even problems starting Organizer 18.0 on macOS Mojave. It immediately crashes. None of the suggestions provided along (creating new catalog with catalog manager) helped. It always says "Elements Organizer quits unexpectedly" like described here: https://helpx.adobe.com/in/elements-organizer/kb/unexpected-crash.html

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Jan 06, 2020 0
Community Beginner ,
Jan 06, 2020

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No joy, no change. I followed the direction  precicely...adding a new catalog etc.

Orgnizer freezes up itself and Elements immediatally, it seems as soon as I scroll through the items in the catalog file. 

One can olny do a reboot or go to Task Manager and stop ALL Adobe processes and start over.

To have any luck with video processing, one MUST avoid Organizer COMPLETELY. It WII lock up and you WILL loose your work.

I am desperately awating a solution

 

Paul 

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Jan 06, 2020 0
Phinny LATEST
Enthusiast ,
Jan 06, 2020

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TrackQ, you might find this (Organizer) Mac OS X specific troubleshooter helpful.

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Jan 06, 2020 0