Organizer drop down menus not working. PSE 2021

New Here ,
Dec 06, 2020 Dec 06, 2020

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My drop down menus in organizer are not working. (File, Edit, Find etc). I have deleted and reinstalled the program but it's still the same. I would appreciate some help. Thanks

Michael. 

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Organizer, Problem or error

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Adobe Community Professional ,
Dec 06, 2020 Dec 06, 2020

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You probably have auto-hide the taskbar turned on in Windows.  See this article.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Hi Greg_S
Thanks for your reply. I had already tried those 3 options but still no luck.
Option 1 didn't work because I can't left or right click on menus.
Option 2 just didn't work.
Option 3 also didn't work.

So I'm back to square one with organizer not working at all.

I hope there might be another solution out there. Thanks again.
Michael

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Step 3 to Solution 2 in the link has the following instruction:

Select HKEY_CURRENT_USER and navigate to SOFTWARE\Adobe\ElementsOrganizer\16.0\Organizer.

 

However, that article was written for Elements 2018.  Since you have Elements 2021, I would think you need to be searching for the registry key referencing 19.0 instead of 16.0.  (Elements 2021 is actually Elements version 19.)

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New Here ,
Dec 08, 2020 Dec 08, 2020

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HI Greg S.
Thanks again for your reply. I tried this but still no luck so I am a bit disappointed with PSE 2021 as I expected it to work first time without having to reach out to others.
Not sure what to do now. I will probably have to contact Adobe. Thanks for your help.
Michael

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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Yes, you should definitely contact Adobe support.

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