Organizer Not Working?

New Here ,
Aug 16, 2020

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I just purchased Elements.  Why does the organizer look like this?  It was 'scanning for media' for hours until I stopped it.

 

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Organizer, Problem or error

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LEGEND ,
Aug 16, 2020

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New Here ,
Aug 16, 2020

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Thanks 99jon, tried that but didn't help.

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99jon LATEST
LEGEND ,
Aug 17, 2020

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Where are the actual files on your disk? In the folder tree you have a folder named pictures and another named photos. If you double-click on a thumbnail with a question mark does it open full-screen. If you select a thumbnail with a question mark and click the Editor button at the bottom does the image open in the editor app or do you get a missing file message?

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