Page size grayed out in get photo from scanner

[oliverk3402531]

I have Adobe Elements 2019 and HP Officejet 7610 Wide Format e-All-in-One Printer which can scan up to 11 x 17 inches.

When I click Get “Photos and Videos” then click “From Scanner”

The “Page size” is grayed out so I cannot change the size.

It seems to be set to Legal 8.5 x 14 inches.

Why is the Page size option not working?

How to I change the page size to A3 11 x 17?

[Moved from Community Help (which is about the forums) to a better forum... Mod]

[Phinny]

Is this your first use of Organizer with this scanner or a case where page setup has always worked in the past until now.  This Apr/2018 "Importing photos from scanners" guide from Adobe may help sort things out if you're just getting started.

[oliverk3402531]

The page size drop down use to work so I could adjust the page size now it seems to be defauted to Legal 8.5 x 14 inches and I can not change it. Do not know what changed to cause this.

I am using the HP Scan app I got with the printer/scanner which works, but it would be nice to scan photos right from Adope Elements 2019 itself.

[Phinny]

Out of my bailiwick, Oliver.  See if resetting preferences in Organizer straightens things out.  If I understand, you could scan from within Organizer in times past but it suddenly doesn't work?  Go to Edit >> Preferences >> General and click the Restore Default Settings button.  Verify your HP scanner is recognized and selected in preferences too.

You may already know that an HP provided plugin is necessary in order for Organizer to control your scans - not to be confused with the stand alone scanning software HP also provided you with.  It might be called a TWAIN driver/plugin or have WIA in its name, something of that sort.  I always use stand alone software, sorry I can't be more helpful.