Photo Editor used to work but now won't even open

New Here ,
Oct 31, 2018 Oct 31, 2018

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In Photoshop Elements 2019, the Photo Editor was working perfectly but now won't open at all. Any advice would be most appreciated. Thank you.

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Adobe Employee , Nov 01, 2018 Nov 01, 2018
Hi , If you are using win - Go to Task manager (or Activity monition -for Mac)Find the executable of Photoshop Elements (if running)Manually kill it.Relaunch the application now.If this does not solve your problem , Share what type of error/message you are getting when you try to launch the application.Regards,Neeraj

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Adobe Employee ,
Nov 01, 2018 Nov 01, 2018

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Hi ,

If you are using win - Go to Task manager (or Activity monition -for Mac)

Find the executable of Photoshop Elements (if running)

Manually kill it.

Relaunch the application now.

If this does not solve your problem , Share what type of error/message you are getting when you try to launch the application.

Regards,

Neeraj

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New Here ,
Nov 01, 2018 Nov 01, 2018

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Thank you Neeraj - I rebooted the computer and got it working, but good to have your advice too.  Thanks for responding.

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New Here ,
May 10, 2019 May 10, 2019

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My version (win10) never worked. It opens the initial screen but when either oganizer or editor are selected a small pop up hasa section that rotates for say 20 seconds and then closes. Nothing more.

I have uninstalled and reinstalled and made sure I clear preferences but just the same [problem.

With this many people having this problem you'd think Adobe would be serious about trying to fix it.

Never again,

I am totally over Adobe.

Support is HOPELESS

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Adobe Employee ,
May 12, 2019 May 12, 2019

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Hello,

Please accept my sincere apologies for the inconvenience you had to face. In order to troubleshoot the issue, please provide the following information:

  • OS Details:

        Windows: Open run -> type cmd ->type winver

  • Device drivers’ information:

         Windows: type System Information (Desktop App) -> File Menu -> Save

  • Run Log Collector Tool and share the logs.

          Log Collector Tool can be downloaded from https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

  • Does this issue occur after a recent OS upgrade/product update?

  • Is any anti-virus installed on your system? If yes, please mention the antivirus' name

  • Check if PhotoshopElementsEditor.exe is present at the install location

    (Default installation location- C:\Program Files\Adobe\Photoshop Elements 2019\)

Thanks,

Medha

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New Here ,
May 12, 2019 May 12, 2019

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?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_CDPU_53446e9e5c51c6d5f5e7cb949c202f20873082_d339af7e_2a994400&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 6dff645d-33e9-4d29-a0d6-d0285e30f4d0&#x000d;&#x000a;Report Status: 100&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1914613079296858586, type 5&#x000d;&#x000a;Event Name: BEX&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: explorer.exe&#x000d;&#x000a;P2: 10.0.17763.348&#x000d;&#x000a;P3: b21d9585&#x000d;&#x000a;P4: StackHash_2264&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 00000000&#x000d;&#x000a;P7: PCH_5C&#x000d;&#x000a;P8: c0000005&#x000d;&#x000a;P9: badc0de1&#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A49.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_09d6c906&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab&#x000d;&#x000a;Report Status: 268435556&#x000d;&#x000a;Hashed bucket: 5adcbe56f836bf5cba92127399ce59da&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: BEX&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: explorer.exe&#x000d;&#x000a;P2: 10.0.17763.348&#x000d;&#x000a;P3: b21d9585&#x000d;&#x000a;P4: StackHash_2264&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 00000000&#x000d;&#x000a;P7: PCH_5C&#x000d;&#x000a;P8: c0000005&#x000d;&#x000a;P9: badc0de1&#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A49.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_2e82295e&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab&#x000d;&#x000a;Report Status: 100&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: BEX&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: explorer.exe&#x000d;&#x000a;P2: 10.0.17763.348&#x000d;&#x000a;P3: b21d9585&#x000d;&#x000a;P4: StackHash_2264&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 00000000&#x000d;&#x000a;P7: PCH_5C&#x000d;&#x000a;P8: c0000005&#x000d;&#x000a;P9: badc0de1&#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_35b09bf3e77bf285706544dbedd5cf143ce934f4_2c79bb25_2e82295e&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e01e0908-bcbb-4eac-ae5b-a896eb432dab&#x000d;&#x000a;Report Status: 100&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1363298551233464215, type 5&#x000d;&#x000a;Event Name: MoAppCrash&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy&#x000d;&#x000a;P2: praid:App&#x000d;&#x000a;P3: 10.0.17763.439&#x000d;&#x000a;P4: 5cc42eee&#x000d;&#x000a;P5: StackHash12_c7a&#x000d;&#x000a;P6: 0.0.0.0&#x000d;&#x000a;P7: 00000000&#x000d;&#x000a;P8: 80070057&#x000d;&#x000a;P9: 0&#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9638.tmp.dmp&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E28.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E49.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E47.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E67.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_18bd8b82cd112637ac244044939d57a17f2064a1_e15251e8_12f06976&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 7b22e99e-d0a3-4d0e-9085-ea4cb4337233&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: b9a720287de61a9612eb68cf2d134797&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1256335415749636692, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: firefox.exe&#x000d;&#x000a;P2: 65.0.2.6995&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR76DD.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76EE.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76EF.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER76FD.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER771E.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 8c82b553-e133-4799-b2b2-1efb52386a1c&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 1f8be59bd4ec5066616f66677e7ff254&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2220583725552836773, type 5&#x000d;&#x000a;Event Name: MoAppHang&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Microsoft.MicrosoftEdge_44.17763.1.0_neutral__8wekyb3d8bbwe&#x000d;&#x000a;P2: praid:MicrosoftEdge&#x000d;&#x000a;P3: 11.0.17763.1&#x000d;&#x000a;P4: 90f701bc&#x000d;&#x000a;P5: 0b31&#x000d;&#x000a;P6: 133124&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\WER4659.tmp.appcompat.txt&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\WER466A.tmp.version.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER68D8.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6899.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B1A.tmp.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B98.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Microsoft.Micros_27b2dc44928dcc9df6c566819b2fa1b14241a_e228f3e3_3e147086&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: afc53020-50c6-433b-a612-c99a1711607e&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: b3511922e1ee13101ed119221b9720a5&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2096848350011778360, type 5&#x000d;&#x000a;Event Name: MoAppHang&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Microsoft.MicrosoftEdge_44.17763.1.0_neutral__8wekyb3d8bbwe&#x000d;&#x000a;P2: praid:MicrosoftEdge&#x000d;&#x000a;P3: 11.0.17763.1&#x000d;&#x000a;P4: 90f701bc&#x000d;&#x000a;P5: 767b&#x000d;&#x000a;P6: 133120&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\WER2247.tmp.appcompat.txt&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\WER2296.tmp.version.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BE7.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CE2.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Microsoft.Micros_7cd03c582ad9441ee320cc338fad6a8f11127314_e228f3e3_135c6858&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: b1c482a5-6dab-4b95-92a1-6b7f3fbf6c3b&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 95ab866c405cecef4d198076fa50e538&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1258116851361836771, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: MicrosoftEdgeCP.exe&#x000d;&#x000a;P2: 11.0.17763.1&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR13CB.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER13DC.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER140C.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1487.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14F5.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: a9968098-e0ec-4c05-a25a-f66d3d1a9587&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 620b17b2d45b6b284175ba9c4b5aeee3&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1776441282245716192, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_WOW64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: thunderbird.exe&#x000d;&#x000a;P2: 60.6.1.7023&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR166D.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER168D.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1759.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1826.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1885.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 617be23b-d3b3-436e-879f-f677619bfc04&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: a563d10b32aa6e2d18a72fef289868e0&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1466276498089056333, type 5&#x000d;&#x000a;Event Name: AppHangB1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Skype.exe&#x000d;&#x000a;P2: 8.43.0.56&#x000d;&#x000a;P3: 5c4b6980&#x000d;&#x000a;P4: 65c7&#x000d;&#x000a;P5: 67246080&#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF40A.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Skype.exe_2869b4eaf670b9144f23c6965a7a281a87bbb64_3d451671_1274039b&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5f3efb55-3dd9-4c31-abd3-920176658ac4&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: cb1f1680b7bb5e70d45942b4d31a184d&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: AppHangB1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Skype.exe&#x000d;&#x000a;P2: 8.43.0.56&#x000d;&#x000a;P3: 5c4b6980&#x000d;&#x000a;P4: 65c7&#x000d;&#x000a;P5: 67246080&#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Skype.exe_2869b4eaf670b9144f23c6965a7a281a87bbb64_3d451671_128ff12c&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5f3efb55-3dd9-4c31-abd3-920176658ac4&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2049338291148027866, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: opera.exe&#x000d;&#x000a;P2: 60.0.3255.70&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDRDAD8.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAE9.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB67.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC18.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC86.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: a1090ec6-da89-480a-be7d-20f4fdbbdb7a&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: df08168eb2d2fe41dc70b651647bf7da&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1273820546000505818, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: tor-0.3.5.7-win32-brave-1&#x000d;&#x000a;P2: 0.0.0.0&#x000d;&#x000a;P3: 5c4a8b68&#x000d;&#x000a;P4: tor-0.3.5.7-win32-brave-1&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 5c4a8b68&#x000d;&#x000a;P7: 40000015&#x000d;&#x000a;P8: 001a1839&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFBA9.tmp.dmp&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B28.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A3D.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3017.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER43FE.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_tor-0.3.5.7-win3_5c7cd62555abca3591dc6948334b9a4032f8bf35_07dda3dd_293476b5&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e8ef87d8-cfba-420d-9134-887a7a9a56c7&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 63f3d8b173c4d98d71ad85099ff44bda&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 108171335174, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: qpw18.exe&#x000d;&#x000a;P2: 18.0.0.200&#x000d;&#x000a;P3: 570c2838&#x000d;&#x000a;P4: QPW180.dll&#x000d;&#x000a;P5: 18.0.0.200&#x000d;&#x000a;P6: 570c28f7&#x000d;&#x000a;P7: c0000005&#x000d;&#x000a;P8: 0002971a&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4847.tmp.dmp&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5509.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55B6.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55C4.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55F4.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_qpw18.exe_85f3cf86538cfaaf458cbef3ad9564505698c15d_2dec9ca8_516b5cf8&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 235c9681-4ee9-49ed-9238-b60560069869&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 8ed10bf3d5ce23f3258c8fec17c3fc0a&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1829159504126603469, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: chrome.exe&#x000d;&#x000a;P2: 73.0.3683.103&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR73.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA3.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1FC.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30D.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37C.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 26598216-75de-4602-8ed7-9440cd9448f4&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 3061c1543f9334d049627ae0b0fef0cd&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1657674925908441066, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: TiWorker.exe&#x000d;&#x000a;P2: 10.0.17763.1&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR608.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER609.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER648.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A1.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6C1.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: bd7857d9-1ec8-474f-bbcc-33ac93f9aca6&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: a2d82944bc34f81037013e8ff7d837ea&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1608532721175776935, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Microsoft.Photos.exe&#x000d;&#x000a;P2: 2019.19021.18010.0&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDRBA8D.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBA8E.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBABE.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB77.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBBA7.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: faebdd2d-237c-440e-9195-697bd4eb3e7f&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: af1d953f3caa6cff4652a7fccf464ea7&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2166326096666247285, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_WOW64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Skype.exe&#x000d;&#x000a;P2: 8.43.0.56&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDR7720.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7740.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER778F.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7814.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER78B1.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e7af7250-1b83-4da4-82ed-1bf359e84e9f&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: b2ab528b8426e1302e10561b73734075&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: AppHangTransient&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: AcroRd32.exe&#x000d;&#x000a;P2: 19.10.20099.60178&#x000d;&#x000a;P3: 5c993e0a&#x000d;&#x000a;P4: unknown&#x000d;&#x000a;P5: unknown&#x000d;&#x000a;P6: unknown&#x000d;&#x000a;P7: unknown&#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER635E.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER639D.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: f12be548-5f1b-42de-832c-7d933f8fb887&#x000d;&#x000a;Report Status: 2049&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2084609705679799798, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: explorer.exe&#x000d;&#x000a;P2: 10.0.17763.348&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDRF3C8.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF3D9.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF495.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF54C.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF58B.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 75f389b4-85b1-4d3d-aa3f-a0c4538afef9&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 010fdb75d79ffbc4ccee057b8a6045f6&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1822696147299347265, type 5&#x000d;&#x000a;Event Name: RADAR_PRE_LEAK_64&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: brave.exe&#x000d;&#x000a;P2: 73.0.62.51&#x000d;&#x000a;P3: 10.0.17763.2.0.0&#x000d;&#x000a;P4: &#x000d;&#x000a;P5: &#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\Users\Mike\AppData\Local\Temp\RDRB726.tmp\empty.txt&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB727.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB748.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB7A3.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB821.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e20572a7-b59f-4b5e-b70a-7568bd192dc8&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 66038ecfc7f80d55d94b847d29402b41&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1178984610698713340, type 5&#x000d;&#x000a;Event Name: StoreAgentDownloadFailure1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Update;ScanForUpdates&#x000d;&#x000a;P2: 80070003&#x000d;&#x000a;P3: 17763&#x000d;&#x000a;P4: 437&#x000d;&#x000a;P5: Windows.Desktop&#x000d;&#x000a;P6: 4&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD8F.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Update;ScanForUp_1837f3c26289d75d679bfad5152750bea46b79ef_00000000_29ba16f5&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: eaa3a223-2e4e-4835-8ff8-f23a09147024&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: 3db78f39b3903957805c9841c45958fc&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: StoreAgentDownloadFailure1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Update;ScanForUpdates&#x000d;&#x000a;P2: 80070003&#x000d;&#x000a;P3: 17763&#x000d;&#x000a;P4: 437&#x000d;&#x000a;P5: Windows.Desktop&#x000d;&#x000a;P6: 4&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;ScanForUp_1837f3c26289d75d679bfad5152750bea46b79ef_00000000_09920ca5&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: eaa3a223-2e4e-4835-8ff8-f23a09147024&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1830091189249078485, type 5&#x000d;&#x000a;Event Name: StoreAgentDownloadFailure1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Update;ScanForUpdates&#x000d;&#x000a;P2: 80070003&#x000d;&#x000a;P3: 17763&#x000d;&#x000a;P4: 437&#x000d;&#x000a;P5: Windows.Desktop&#x000d;&#x000a;P6: L&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE16E.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Update;ScanForUp_d9f13170a7b4adf7aef82cbf63521a95f5_00000000_2bb1edc2&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 4c1f936f-dc31-4d89-8adb-e8f2c4a88eb3&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: b4d7e07dd1ebaa88f965ca3d89c374d5&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket , type 0&#x000d;&#x000a;Event Name: StoreAgentDownloadFailure1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: Update;ScanForUpdates&#x000d;&#x000a;P2: 80070003&#x000d;&#x000a;P3: 17763&#x000d;&#x000a;P4: 437&#x000d;&#x000a;P5: Windows.Desktop&#x000d;&#x000a;P6: L&#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;ScanForUp_d9f13170a7b4adf7aef82cbf63521a95f5_00000000_0991df6b&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 4c1f936f-dc31-4d89-8adb-e8f2c4a88eb3&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 1560235427680047294, type 1&#x000d;&#x000a;Event Name: APPCRASH&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: downloader2.exe&#x000d;&#x000a;P2: 18.1.10.217&#x000d;&#x000a;P3: 5a1f68e4&#x000d;&#x000a;P4: StackHash_e37f&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 00000000&#x000d;&#x000a;P7: c000041d&#x000d;&#x000a;P8: PCH_03_FROM_atlthunk+0x00001A8F&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BC6.tmp.dmp&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5CE1.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D4F.tmp.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D4F.tmp.csv&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5D7F.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_downloader2.exe_5c63b4678f555a181c3621f6b213983fb4f0a59d_a57cbca6_94e06f10&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5153482a-5612-460f-8ab3-31a3d0c1338a&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: b084c2ddf7a789c895a711dae0d950be&#x000d;&#x000a;Cab Guid: 0]]><![CDATA[Fault bucket 2194018223335245288, type 5&#x000d;&#x000a;Event Name: BEX&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: downloader2.exe&#x000d;&#x000a;P2: 18.1.10.217&#x000d;&#x000a;P3: 5a1f68e4&#x000d;&#x000a;P4: StackHash_5409&#x000d;&#x000a;P5: 0.0.0.0&#x000d;&#x000a;P6: 00000000&#x000d;&#x000a;P7: PCH_FB_FROM_ntdll+0x00070A5C&#x000d;&#x000a;P8: c0000005&#x000d;&#x000a;P9: 00000008&#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C15.tmp.dmp&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER805B.tmp.WERInternalMetadata.xml&#x000d;&#x000a;
?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER80D9.tmp.xml&#x000d;&#x000a;
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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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I too am having this problem w Photo Editor - it will not launch.  I checked Task manager and the program is not running in the background.  What else can I try.  I bought this program, it should work, right?

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Adobe Community Professional ,
Mar 01, 2019 Mar 01, 2019

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lisar89087080  wrote

I too am having this problem w Photo Editor - it will not launch.  I checked Task manager and the program is not running in the background.  What else can I try.  I bought this program, it should work, right?

Has it ever worked for you, or did it fail after installation?

Have you only just installed it and are you using the Organizer?  If so, there is a lot of auto-analysis that is probably taking place in the background for Face Recognition and Auto-Creations.  If you turn these off in Preferences (and reboot), does this fix it for you?  Have you tried an uninstall/reinstall of the program?

Also, what OS are you using and where did you purchase from?  (There have been some issues with buying the app from the Apple store, I believe.)

Added:  Sorry, I see you are using Task Manager, so I assume you are on Windows - what version?

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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Yes, Adobe Elements, Photoshop and Organizer have all worked great until

today. Photoshop will not open for me today. The other two programs appear

to work fine. I have rebooted a couple times. I updated my drivers

(Avast), and I have opened task manager to see if it is running (no it is

not). We have Windows PC, and purchased the program online.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

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Adobe Community Professional ,
Mar 01, 2019 Mar 01, 2019

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lisar89087080​, I just want to confirm that you are using Elements 2019 and are on a Windows 10 PC?

Have you tried opening from the PhotoshopElementsEditor.exe file which can be found at C:\Program Files\Adobe\Photoshop Elements 2019\  ?  If not, give that a try.

If that doesn't work, try deleting preferences by holding down the Alt, Shift, Ctrl keys immediately after launching the exe file.  A dialog will pop up asking if you want to delete the settings file.  Answer yes.

Let us know if this works.

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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Yes we are using elements 2019. Not sure which windows operating system?

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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I have opened C:\Program Files\Adobe\Photoshop Elements 2019\ and there

is no PhotoshopElementsEditor.exe file. A bunch of .dll files. and folders.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

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Adobe Community Professional ,
Mar 01, 2019 Mar 01, 2019

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lisar89087080  wrote

I have opened  C:\Program Files\Adobe\Photoshop Elements 2019\  and there

is no PhotoshopElementsEditor.exe file. A bunch of .dll files. and folders.

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&ut m_content...>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&ut m_content...>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

If you can see the .dll files, then I'm not sure if there is a possible folder view setting that may hide exe files in Windows 7.  But if the exe file is in fact missing from your computer, then you need to uninstall and reinstall Elements.  Perhaps you can do a Windows search of your computer for the PhotoshopElementsEditor.exe file.  Here is what the folder looks like on my machine:

Ashampoo_Snap_2019.03.01_13h38m47s_009_.png

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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OK, I searched for and found the exe file, double click and nothing. No

program launched. It worked last night?

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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I found it, we are using Windows 7 premium

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Mar 1, 2019 at 1:24 PM Lisa Randolph <lisa.t.randolph@gmail.com>

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Adobe Community Professional ,
Mar 01, 2019 Mar 01, 2019

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Then try an uninstall/reinstall.  When you uninstall, you may be asked whether to keep your settings.  (i'm not sure of the exact wording.)  You should choose not to keep your settings.

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New Here ,
Mar 25, 2019 Mar 25, 2019

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Installed an update for PhotoShop Elements 2019 for Mac tonight (26 March 2019) and now PSE Editor will not open.  Need help.  Can open PSE and PSE Organizer but not the Editor.

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Community Beginner ,
Mar 27, 2019 Mar 27, 2019

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I had to uninstall and reinstall the software, and then it worked fine.

Wasn't what I wanted to do but turned out to be an easy process, took 5

minutes.

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