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Photo Elements 2019 ? then UPGRADE?

New Here ,
Oct 08, 2019

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I have today October 8th, just downloaded and purchased Photo Elements 2019. I now understand there is an upgrade available Photo Elements 2020. How do I contact Adobe about this, and wondered if they would provide a free upgrade?

 

I have also posted this morning; I can't open Organiser and get away from the Home Screen. I wonder if I upgrade this problem might go away. I would welcome comments and help.  I am a long time PhotoShop user and frankly I am totally lost at the moment,  over this not opening issue. The software at the moment is totally useless.

 

Mike

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Organizer, Problem or error

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Photo Elements 2019 ? then UPGRADE?

New Here ,
Oct 08, 2019

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I have today October 8th, just downloaded and purchased Photo Elements 2019. I now understand there is an upgrade available Photo Elements 2020. How do I contact Adobe about this, and wondered if they would provide a free upgrade?

 

I have also posted this morning; I can't open Organiser and get away from the Home Screen. I wonder if I upgrade this problem might go away. I would welcome comments and help.  I am a long time PhotoShop user and frankly I am totally lost at the moment,  over this not opening issue. The software at the moment is totally useless.

 

Mike

TOPICS
Organizer, Problem or error

Views

176

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Oct 08, 2019 0
Community Beginner ,
Oct 08, 2019

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I had the same question.  I purchased 2019  just a month before they came out with 2020.  I thought Adobe would honor that and give me registration on 2020. Nope!  Customer service said Adobe doesn't do that.  So I guess you'll have to end up buying the upgrade, especially if you want to run Catalina OS on a Mac.  I don't think Adobe will be updating 2019 version for it.

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Oct 08, 2019 0
LEGEND ,
Oct 08, 2019

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Oct 08, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 08, 2019

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"Customer service said Adobe doesn't do that.  "

If you purchaesed it less that 30 days ago, I would try again and a different Customer Service Agent may be able to upgrade you at no charge.

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and

Customer Care Click Here.png

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Oct 08, 2019 0