Highlighted

Photo Elements 2019

New Here ,
Oct 08, 2019

Copy link to clipboard

Copied

Help needed please:  Using Photo Elements 2019, I have just downloaded it on to my system. I am using MacOS Catalina.

 

 

PE 2019 opens and get a Home Screen. I click on Photo Editor but nothing happens after about 30 seconds. It doesn't load. I am a long time PhotoShop user but decided to use Photo Elements on my retirement.

 

I need access to my images on my desktop to edit them, at the moment this doesn't seem possible.  Grateful for help please, thanks.

 

Mike

Views

159

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photo Elements 2019

New Here ,
Oct 08, 2019

Copy link to clipboard

Copied

Help needed please:  Using Photo Elements 2019, I have just downloaded it on to my system. I am using MacOS Catalina.

 

 

PE 2019 opens and get a Home Screen. I click on Photo Editor but nothing happens after about 30 seconds. It doesn't load. I am a long time PhotoShop user but decided to use Photo Elements on my retirement.

 

I need access to my images on my desktop to edit them, at the moment this doesn't seem possible.  Grateful for help please, thanks.

 

Mike

Views

160

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 08, 2019 0
Adobe Employee ,
Oct 08, 2019

Copy link to clipboard

Copied

Hello Mike,

Please reach out to our Customer Support team. They would be able to assist you with this issue.

Thanks,

Medha

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 08, 2019 0
Explorer ,
Oct 10, 2019

Copy link to clipboard

Copied

Unfortunately there ist no Support for PSE at least no eMail or form.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Explorer ,
Oct 10, 2019

Copy link to clipboard

Copied

This I tried, but PSE is not listed and when I select „I don‘t see my product“ comes the answer „ We didn't find a current paid product in your account.“. But when I check my account there are PSE 2019, and many older versions of PSE. Seem so that no Support for PSE is possible. Is there another way to get a 64Bit Version of PSE 2019?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

Copy link to clipboard

Copied

" Is there another way to get a 64Bit Version of PSE 2019?"

There is no 64 bit version of PSE 2019 compatible with Catalina.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Explorer ,
Oct 10, 2019

Copy link to clipboard

Copied

Ok, but there will be an update soon, or?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Most Valuable Participant ,
Oct 10, 2019

Copy link to clipboard

Copied

The update is Photoshop Elements 2020. Available at 20% discount on the full price, I hear.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

Copy link to clipboard

Copied

Ok, but there will be an update soon, or?

Once a new version of Photoshop Elements is released, there is rarely, if ever, any updates to the older versions.

As Test_Screen_Name said, your only option is to use PSE on Catalina is PSE 2020.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0
Adobe Employee ,
Oct 10, 2019

Copy link to clipboard

Copied

Hello,

You can reach out to us at: Grp-ElementsSupport@adobe.com

Thanks,

Medha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2019 0