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Hi,
I have Adobe Photoshop Elements Version : 16.0 (20170902.m.113423) x64
I'cannot open anylonger organiser prg, when I try, it start to open and then diseapear.
I tried to uninstall and reinstall but at the end of the process i've got the attached message, when i try to open the link, i've got an error msg.
Is there anybody who have an idea how to solve that?
Many thanks in advance
Jean-PAscal
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The error message seems to be related to your reinstall of the program, not the original problem. If you are continuing to have problems with the installation, I suggest you use the Adobe CC Cleaner Tool. The name is misleading because it also works on Elements. However, it is a little difficult to use. When you get to the following dialog, you must choose: 1. All.
This will take you to another list with your version of Elements 16.0. Enter the number from the list and the cleaner should then work. Once that is done, I suggest rebooting your computer and starting the installation again. Once the program is properly installed, we can see if you still have a problem opening the Organizer.
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Greg,
Thanks for posting this info about the Adobe CC Cleaner Tool!!
A little over a month ago I had a problem reinstalling PSE 2020 on my laptop after a video card driver update problem (https://community.adobe.com/t5/photoshop-elements/error-code-199-trying-to-reinstall-pse-2020/m-p/10...). After reading your reply and downloading and running the CC Cleaner Tool, I was finally able to successfully reinstall PSE 2020 on my laptop.
THANK YOU!!
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Sorry I missed your earlier post, Walter, but all's well that ends well. 👍
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Hi Greg,
Thanks for your reply,
Adobe support told me that issue was due to uncompatibility with my Windows version which is a 64bit version; that's make no sense as I havec allways had this version , as well I installed Photoshop 2018 2 yaers ago...Anyway I bought version 2020 and it's ok now.
I keep your cleaner tool in a corner , it can be usefull for future,
Thank again for your contribution,
Jean-Pascal