Photoshop 2020 Elements will not install

Community Beginner ,
Feb 11, 2020

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I've removed all traces of any previous Photoshop files, cleaned junk files off the computer, rebooted several times, but when I try running the Photoshop 2020 Elements install, it opens a window (see screen capture below) and just stops.  Nothing happens.  This is ONLY happening on my main desktop computer.  It's a fast computer with plenty of RAM, more than meeting the spec requirements.  I've also rebooted to Safe Mode and tried installing, but that doesn't work either.  However, I was able to successfully install PS 2020 Elements on two laptops with no problems.

 

Anyone have a cure for this issue?  Please, anyone with advice or suggestions would be apprecited.

 

When I run the install, all I get is this pop up window:

PS 2020 Stuck Install.jpg

 

If I click on the X to close the window, the window changes to this:

PS 2020 Stuck Install 2.jpg

Correct answer by phochief | Community Beginner

SOLVED!   After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.  I tried that, but actually had to press it 4 times, which brought up a "continue" button.  I clicked on continue and it intalled PSE 2020.  I suggested that the Adobe tech might want to mention the Tab trick in the PSE 2020 Troubleshooting page.

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Photoshop 2020 Elements will not install

Community Beginner ,
Feb 11, 2020

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I've removed all traces of any previous Photoshop files, cleaned junk files off the computer, rebooted several times, but when I try running the Photoshop 2020 Elements install, it opens a window (see screen capture below) and just stops.  Nothing happens.  This is ONLY happening on my main desktop computer.  It's a fast computer with plenty of RAM, more than meeting the spec requirements.  I've also rebooted to Safe Mode and tried installing, but that doesn't work either.  However, I was able to successfully install PS 2020 Elements on two laptops with no problems.

 

Anyone have a cure for this issue?  Please, anyone with advice or suggestions would be apprecited.

 

When I run the install, all I get is this pop up window:

PS 2020 Stuck Install.jpg

 

If I click on the X to close the window, the window changes to this:

PS 2020 Stuck Install 2.jpg

Correct answer by phochief | Community Beginner

SOLVED!   After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.  I tried that, but actually had to press it 4 times, which brought up a "continue" button.  I clicked on continue and it intalled PSE 2020.  I suggested that the Adobe tech might want to mention the Tab trick in the PSE 2020 Troubleshooting page.

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Crash or freeze, Problem or error

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Feb 11, 2020 1
LEGEND ,
Feb 12, 2020

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Try signing-out from the Editor help menu on one of the laptops.

 

You could also try a different installer:

https://99jon.blogspot.com/2019/10/how-to-install-photoshop-elements-2020.html

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Feb 12, 2020 0
Community Beginner ,
Feb 12, 2020

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99jon....I've done that, but it still doesn't work.  I've downloaded the trial version - didn't install.  I've tried installing directly from Adobe site - didn't work.  I signed out from both laptops - didn't work.  I only installed on two different laptops to confirm that it would install on a different PC.  Something about the desktop PC that's stopping it. I've turned off all virus protection and booted with Safe mode (network) - didn't work.  I actually removed all references to "photoshop" using Regedit to make sure nothing remained from my original Photoshop CC, but didn't help.  

 

I've run all Windows 10 Updates too.  Dead-end until Adobe helps me.  Thanks for the suggestions.

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Feb 12, 2020 0
Community Beginner ,
Feb 12, 2020

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SOLVED!   After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.  I tried that, but actually had to press it 4 times, which brought up a "continue" button.  I clicked on continue and it intalled PSE 2020.  I suggested that the Adobe tech might want to mention the Tab trick in the PSE 2020 Troubleshooting page.

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Feb 12, 2020 1
New Here ,
Aug 21, 2020

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Thanks. Worked for me

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Aug 21, 2020 0
New Here ,
Nov 28, 2020

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Thank you so much.  I just purchased 2021 and tried and tried to get it to install.  The "tab" advise worked!  They really do need to put this in the installation troubleshooting information.

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Nov 28, 2020 0
New Here ,
Aug 18, 2020

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Worked for me. Thanks alot

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Aug 18, 2020 0
Community Beginner ,
Aug 27, 2020

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Thank you so much for posting this! It worked for me.

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Aug 27, 2020 0
J5C0A LATEST
New Here ,
Dec 30, 2020

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Thanks, that worked for me too.  I even reinstalled 2014 version thinking it may have have checked for an old version before installing.

 

Adobe need to fix this!

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Dec 30, 2020 0