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Photoshop 2020 printing errors

New Here ,
Nov 17, 2019

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I just purchased and installed.    Photoshop Elements 2020 and when I try to send a picture to print I get the following error.  The error is “Could not print xyz.jpg because of a program error”.  I wzs getting the same error on an earlier version of Photoshop.  Anyone have suggestions on what could be causing this.  ** I should also note that I was using Photoshop Elements 14 and had been printing fine but got this same error while using it 2 weeks ago.

 

 

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Problem or error, Windows

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Photoshop 2020 printing errors

New Here ,
Nov 17, 2019

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I just purchased and installed.    Photoshop Elements 2020 and when I try to send a picture to print I get the following error.  The error is “Could not print xyz.jpg because of a program error”.  I wzs getting the same error on an earlier version of Photoshop.  Anyone have suggestions on what could be causing this.  ** I should also note that I was using Photoshop Elements 14 and had been printing fine but got this same error while using it 2 weeks ago.

 

 

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Problem or error, Windows

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143

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Nov 17, 2019 0
Most Valuable Participant ,
Nov 17, 2019

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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Moved from the Photoshop to the Photoshop Elements forum.

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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1. Check on the web site of the printer's manufacturer to be sure that you have the latest driver

2. Go to Edit>Preferences>General and reset preferences to default on next launch of the software.

 

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Nov 17, 2019 0
Adobe Employee ,
Nov 17, 2019

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Hi,

 

Can you please try after resetting the preferences file of Photoshop Elements. For this, follow these steps -
1. In Photoshop Elements, go to Edit -> Preferences -> General
2. Click on 'Reset preferences on next launch' button. See the screen grab attached below.
3. Click on 'Ok' button.
4. Relaunch the application.

 
 
 

preferences.png

 

Please let me know if the issue persists.

 

Thanks,

Rupali

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Nov 17, 2019 1