Highlighted

Photoshop Elements 11 stopped working...upgrade to 2020?

Community Beginner ,
Jul 19, 2020

Copy link to clipboard

Copied

I've had Photoshop Elements 11 for years and all of a sudden, it's not working. I have Windows 10, currently version 1903. Elements 11 opens, but then becomes unresponsive and I can't do anything within it. I ran a troubleshooter and it is "incompatible". I can't find my original product info to attempt to uninstall and reinstall. If I just uninstall Elements 11 and purchase the new Elements 2020, will I still be able to open and edit files from the version 11?? Is it worth the upgrade?? Or is there a way to fix my original version??

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

1. If you have not retained the original disk for PSEv.11, it is unlikely that you can find a download link for this old version. Thus, uninstalling/reinstalling is not a viable option

2. It's possible that a recent Microsoft update is causally related to your inability use the software.

3. Suggest that you evaluate the most recent version of PSE with the free 30-day trial. If you decide to purchase the program you may get a discount from Adobe as a repeat customer, but shop around at Amazon and the box stores for competitive pricing.

https://www.adobe.com/products/photoshop-elements/download-trial/try.html?promoid=C12Y32FM&mv=other

TOPICS
Crash or freeze, Problem or error, Windows

Views

79

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop Elements 11 stopped working...upgrade to 2020?

Community Beginner ,
Jul 19, 2020

Copy link to clipboard

Copied

I've had Photoshop Elements 11 for years and all of a sudden, it's not working. I have Windows 10, currently version 1903. Elements 11 opens, but then becomes unresponsive and I can't do anything within it. I ran a troubleshooter and it is "incompatible". I can't find my original product info to attempt to uninstall and reinstall. If I just uninstall Elements 11 and purchase the new Elements 2020, will I still be able to open and edit files from the version 11?? Is it worth the upgrade?? Or is there a way to fix my original version??

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

1. If you have not retained the original disk for PSEv.11, it is unlikely that you can find a download link for this old version. Thus, uninstalling/reinstalling is not a viable option

2. It's possible that a recent Microsoft update is causally related to your inability use the software.

3. Suggest that you evaluate the most recent version of PSE with the free 30-day trial. If you decide to purchase the program you may get a discount from Adobe as a repeat customer, but shop around at Amazon and the box stores for competitive pricing.

https://www.adobe.com/products/photoshop-elements/download-trial/try.html?promoid=C12Y32FM&mv=other

TOPICS
Crash or freeze, Problem or error, Windows

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

Copy link to clipboard

Copied

Hi
Since your question is about Photoshop Elements, I have moved this from the "Photoshop" forum for you.
~ Jane

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2020 1
Community Beginner ,
Jul 19, 2020

Copy link to clipboard

Copied

Thank you!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

Copy link to clipboard

Copied

1. If you have not retained the original disk for PSEv.11, it is unlikely that you can find a download link for this old version. Thus, uninstalling/reinstalling is not a viable option

2. It's possible that a recent Microsoft update is causally related to your inability use the software.

3. Suggest that you evaluate the most recent version of PSE with the free 30-day trial. If you decide to purchase the program you may get a discount from Adobe as a repeat customer, but shop around at Amazon and the box stores for competitive pricing.

https://www.adobe.com/products/photoshop-elements/download-trial/try.html?promoid=C12Y32FM&mv=other

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2020 1
Community Beginner ,
Jul 19, 2020

Copy link to clipboard

Copied

Thank you!! I appreciate you taking the time to answer and help! I figured since I can't find the original disk or product key info that reinstallation of PSEv.11 isn't an option. I've moved and had things in storage for some time and can't seem to locate.

I believe you may be correct, I think there may be some sort of Microsoft update issue as well, Word isn't opening/functioning, I was having trouble with Excel and Power Point and I was trying to get help on that end too from Windows & Microsoft....to no avail. This all happened within the same couple of days and there are errors in fixing Office as well as Windows updates. So perhaps there is a larger computer issue at play which also, as you mentioned, makes PSEv.11 incompatible. 

I will likely follow your suggestion and download the trial version to evaluate. Thank you so much!!!! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2020 0
hatstead LATEST
Adobe Community Professional ,
Jul 19, 2020

Copy link to clipboard

Copied

You're welcome. Glad to help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 19, 2020 0