Highlighted

Photoshop elements 12 asking for serial number each time I launch the program

New Here ,
Feb 18, 2019

Copy link to clipboard

Copied

I bought the Adobe Photoshop Elements 12 many years ago in Costco. In October 2018 started to ask me to sign in and enter the serial number as if it is a trial copy. This happens when I launch the application. It is not a big deal to enter the serial number but annoying and I would like to have it resolved. I am in a laptop running Windows 7 Professional. Does anyone else have this same issue?. TIA.

Views

98

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop elements 12 asking for serial number each time I launch the program

New Here ,
Feb 18, 2019

Copy link to clipboard

Copied

I bought the Adobe Photoshop Elements 12 many years ago in Costco. In October 2018 started to ask me to sign in and enter the serial number as if it is a trial copy. This happens when I launch the application. It is not a big deal to enter the serial number but annoying and I would like to have it resolved. I am in a laptop running Windows 7 Professional. Does anyone else have this same issue?. TIA.

Views

99

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 18, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Feb 18, 2019

Copy link to clipboard

Copied

I know this is for CC, but I wonder if it might fix your problem:

Adobe apps need to store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.

Follow the steps described below to resolve this issue.

Windows

  • Open Services manager (press the Start key and type Services).
  • In the list of Services, right-click on Credential Manager.
  • Click Restart.
    credential-manager

from here:

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 18, 2019 0