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Photoshop Elements 12 download issue

New Here ,
Jun 11, 2019

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I have Photoshop Elements 12, and am trying to download it onto my PC (again)

Unfortunately my Optical drive is playing up,since installing Windows 10 (that's another story) so obviously can't download the driver for it.

I went onto the download site, but couldn't find a download for my E 12, only the later ones.

can anyone help me please?

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Photoshop Elements 12 download issue

New Here ,
Jun 11, 2019

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I have Photoshop Elements 12, and am trying to download it onto my PC (again)

Unfortunately my Optical drive is playing up,since installing Windows 10 (that's another story) so obviously can't download the driver for it.

I went onto the download site, but couldn't find a download for my E 12, only the later ones.

can anyone help me please?

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Jun 11, 2019 0
Adobe Employee ,
Jun 11, 2019

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Hi Robertn,
Sorry that you cannot install Photoshop Elements 12 as your optical drive is not working as expected and you cannot find the download link online
You could download Photoshop Elements 12 from your Adobe account under the registered products.
  • Sign in with your Adobe ID.If you don't have an Adobe ID, you can create it from Create an Adobe ID page.
  • Select the platform and language for download.
  • Click Download.

Let us know if that helps.

Thanks,

Akash

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Jun 11, 2019 0
New Here ,
Jun 11, 2019

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Hi Akash, thank you for replying.

Unfortunately I have already looked on that page you linked, but it only shows Elements 19 for download, and i couldn't see anywhere else that shows elements 12

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Jun 11, 2019 0
Adobe Community Professional ,
Jun 11, 2019

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Jun 11, 2019 0
New Here ,
Jun 11, 2019

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Thanks ACP.

same again...No luck afraid.

clicked on "plans" and it just asked me to sign up, which I have already done

This is a pain, one buys a software (not cheap) only to find NO back-up help from Adobe.

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Jun 11, 2019 0
Adobe Employee ,
Jun 11, 2019

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Hi Robertn,

Our customer support team via Call/Chat should be able to help you with this issue. Please get in touch with them,

Please refer Contact Customer Care

I've also sent you a private message, please check.

~Akash

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Jun 11, 2019 1
New Here ,
Jun 11, 2019

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Thank you again.

As with most post's on a forum, it's normally when something is wrong etc.

this applies to me

You say a PM? How do I look at PM's please?

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Jun 11, 2019 0
Adobe Employee ,
Jun 11, 2019

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Please click on the Inbox option and look out for a message from me.

~Akash

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Jun 11, 2019 0
LEGEND ,
Jun 11, 2019

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It’s best to contact support directly. Click the link below. Scroll to the bottom of the page and under Individual click “Sign in to contact us”

You should be able to start an on-line chat.

https://helpx.adobe.com/support.html

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Jun 11, 2019 0
New Here ,
Jun 11, 2019

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Thank you again.

this is getting rather tiresome.

I did exactly what you said, and got this..........

"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

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Jun 11, 2019 0
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LEGEND ,
Jun 11, 2019

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Sorry you are having these problem. I suggest you try chat again. Make clear you need to re/install and need a download link. If the agent try’s to end the chat ask to speak with a supervisor or manager.

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Jun 11, 2019 0