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Photoshop Elements 12 Editor Keeps Crashing on macOS Mojave

New Here ,
Jan 09, 2019

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Hi!

I'm wondering if anyone else is experiencing this problem, where Photoshop Elements 12 Editor keeps whenever I click on an image I import. I've never had this problem before, and have tried deleting and re-downloading the program again from adobe. Any advice?

Try trashing the prefs which is usually necessary after updating OSX.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 12 Paths

Adobe Photoshop Elements 12 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and the choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button

Navigate to:

Macintosh HD >> Applications >> Adobe Photoshop Elements 12 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

Try launching Elements again. Let us know if that works

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Photoshop Elements 12 Editor Keeps Crashing on macOS Mojave

New Here ,
Jan 09, 2019

Copy link to clipboard

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Hi!

I'm wondering if anyone else is experiencing this problem, where Photoshop Elements 12 Editor keeps whenever I click on an image I import. I've never had this problem before, and have tried deleting and re-downloading the program again from adobe. Any advice?

Try trashing the prefs which is usually necessary after updating OSX.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 12 Paths

Adobe Photoshop Elements 12 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and the choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button

Navigate to:

Macintosh HD >> Applications >> Adobe Photoshop Elements 12 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

Try launching Elements again. Let us know if that works

Views

1.9K

Likes

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Jan 09, 2019 2
Most Valuable Participant ,
Jan 09, 2019

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Jan 09, 2019 1
New Here ,
May 06, 2019

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By clicking on that first link, and following the instructions, it fixed my problem

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May 06, 2019 0
New Here ,
Jan 18, 2019

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I have the same problem and have re downloaded the application, but still the problem exists.  Have you found a solution?

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Jan 18, 2019 0
LEGEND ,
Jan 18, 2019

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Try trashing the prefs which is usually necessary after updating OSX.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 12 Paths

Adobe Photoshop Elements 12 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and the choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button

Navigate to:

Macintosh HD >> Applications >> Adobe Photoshop Elements 12 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

Try launching Elements again. Let us know if that works

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Jan 18, 2019 1
New Here ,
Jan 27, 2019

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Apologies for the delayed response -- I was out of the country for a few weeks.

99jon​ That solution worked perfectly -- I had tried everything else, and nothing...that was it! Really appreciate you helping me out!

janm92209232​ The solution above worked out for me!

I'll close this thread now, thanks!

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Jan 27, 2019 0
LEGEND ,
Jan 28, 2019

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Pleased to hear it worked for you.

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Jan 28, 2019 1
New Here ,
Jan 13, 2020

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@99Jon HERO!  Sorted me out 🙂 XX

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Jan 13, 2020 0