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Photoshop Elements 13 prevents Windows 10 from starting correctly

New Here ,
Oct 22, 2020

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I recently got a new Surface Book 3, and installed Photoshop Elements 13 on it. I realize it's not even remotely the latest version, but I'm not willing to pay more for a subscription. The installation process appears to go fine, but when I restart my laptop it gets stuck on the windows logo, then goes to a blue screen saying windows won't start correctly. I found the only way to get my laptop to work again is to do a system restore back to a version without photoshop.

 

There might have been some sort of error in the form of a windows notification that I got when installing, but I'm a little scared to reinstall photoshop to see if I'm remebering correctly before asking the internet for advice. I couldn't find anyone else having this problem, so here I am.

 

Thanks in advance for any help you can provide

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Crash or freeze, Problem or error

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Photoshop Elements 13 prevents Windows 10 from starting correctly

New Here ,
Oct 22, 2020

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I recently got a new Surface Book 3, and installed Photoshop Elements 13 on it. I realize it's not even remotely the latest version, but I'm not willing to pay more for a subscription. The installation process appears to go fine, but when I restart my laptop it gets stuck on the windows logo, then goes to a blue screen saying windows won't start correctly. I found the only way to get my laptop to work again is to do a system restore back to a version without photoshop.

 

There might have been some sort of error in the form of a windows notification that I got when installing, but I'm a little scared to reinstall photoshop to see if I'm remebering correctly before asking the internet for advice. I couldn't find anyone else having this problem, so here I am.

 

Thanks in advance for any help you can provide

TOPICS
Crash or freeze, Problem or error

Views

155

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2020 0
New Here ,
Oct 22, 2020

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I forgot to mention that photoshop runs fine on my laptop otherwise, it's just whenever I restart my laptop that this happens.

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Oct 22, 2020 0