Photoshop Elements 13

New Here ,
Dec 19, 2020 Dec 19, 2020

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Hi

My Photoshop 13 has suddenly stopped working.  It won't even open.  I am running Catalina 10.15.7 on a MacBook Pro.  I don't know where to go or what to do.  Shoud I re-install?  I need a link for what to do, please.  

Thanks,

Chickie

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Adobe Community Professional , Dec 19, 2020 Dec 19, 2020
I assume you upgraded to Catalina while Elements 13 was already installed since that's the only way I'm aware of that you can run it. Elements 13 is not supported on, and cannot be installed on, Catalina. You've done well to get this much use out of it. You need the current version Elements 2021 to run Elements on Catalina.

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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I assume you upgraded to Catalina while Elements 13 was already installed since that's the only way I'm aware of that you can run it. Elements 13 is not supported on, and cannot be installed on, Catalina. You've done well to get this much use out of it.

 

You need the current version Elements 2021 to run Elements on Catalina.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Yes I did upgrade while I had Elements 13 already installed.

Thank you, John.  I will get the current Elements 2021.  

Thanks for your help.

 

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