photoshop elements 14 and 2020

[#1]

I have photoshop 14 and have used it for a while with no problem. Now it freezes up when installing. Have tried 2020 version with the same results. Any ideas????

My computer is an ACER ATC710

Ruff

[#2]

I have photoshop 14 and have used it for a while with no problem. Now it freezes up when installing. Have tried 2020 version with the same results. Any ideas????

My computer is an ACER ATC710

Ruff

[#3]

Hi

I have move this from the Photoshop forum where you posted to the Photoshop Elements forum.

~ Jane