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Photoshop Elements 15 crashing on High Sierra

New Here ,
Oct 21, 2017

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Opens ok. As soon as try to drag an image onto another, it crashes.

Any suggestions? Have deleted and reinstalled, same problem every time.

Error report begins

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000948e5894868

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

Can you please  try clearing your preferences once.

To do so, keep Cmd + Shift + Option keys pressed while launching Editor.

A dialog will pop up asking to delete settings file, say Yes.

Let us know if issue still persists.

Thanks,

Anwesha

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Photoshop Elements 15 crashing on High Sierra

New Here ,
Oct 21, 2017

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Opens ok. As soon as try to drag an image onto another, it crashes.

Any suggestions? Have deleted and reinstalled, same problem every time.

Error report begins

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000948e5894868

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

Can you please  try clearing your preferences once.

To do so, keep Cmd + Shift + Option keys pressed while launching Editor.

A dialog will pop up asking to delete settings file, say Yes.

Let us know if issue still persists.

Thanks,

Anwesha

Views

992

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Oct 21, 2017 0
Adobe Employee ,
Oct 22, 2017

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Can you please  try clearing your preferences once.

To do so, keep Cmd + Shift + Option keys pressed while launching Editor.

A dialog will pop up asking to delete settings file, say Yes.

Let us know if issue still persists.

Thanks,

Anwesha

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Oct 22, 2017 0
New Here ,
Oct 22, 2017

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thanks very much! All sorted.

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Oct 22, 2017 0
Community Beginner ,
Nov 22, 2017

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I've had this same problem.  I followed your instructions and seemed to have fixed the problem, but only for 1 day.  Now it is doing it again.  I repeated the steps but it still crashes.  I'm using the trial version of PSE 18 on mac os High Sierra.

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Nov 22, 2017 0
yo_yo_yo LATEST
Community Beginner ,
Dec 09, 2019

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I've been having the same issue and clearing my preferences didn't work, is there anything else I could do?

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Dec 09, 2019 0
New Here ,
Feb 03, 2018

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I"ve still got the same problem even after doing the above

. I have it on my Element 15 and Lightroom 4, both of which are 64-bit compatible . I trashed my element 10 since that was only 32-bit.

Please help.

I recently upgraded to High Sierra, installed 16GB memory, dumping files to increase room but I don't think that is the problem anymore.

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Feb 03, 2018 0