Photoshop Elements 16 suddenly freezing when using text tool

New Here ,
Feb 02, 2021 Feb 02, 2021

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Hi,

I have had Elements 16 for over a year and have applied the latest updates.  Suddenly, when I click the text tool, Elements freezes indefinitely.  I have to Ctrl-Alt-Del to task manager and kill it.  Any ideas why the text tool is now causing this?  Other tools tried do not.

 

Thanks for any help,

Glen

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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Hi Glen,

 

Sorry that Photoshop Elements 16 is freezing while using the Text tool. 

 

Does the problem occurs while using a specific font or while working on a particular file in Photoshop Elements?

 

Would you mind restoring the Photoshop Elements app preferences to default as mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#Rest... and check if that helps?

 

If it doesn't, please review this list of troubleshooting steps and let us know the outcome: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html#main... 

 

Thanks,

Akash

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Thanks for the reply.  Of note, which wasn't mentioned, is I'm running on Windows 10 with latest updates. Also, I don't have any special fonts installed beyond what came with Windows.

 

I noticed that whenever the text tool was selected, the font defaulted to 'Jokerman' font and 100pt.  I wasn't able to change the font, the size, or type in a text box without the application totally freezing.  Prior to this response, I ended up doing item 12 in the troubleshooting link, Un/Reinstall Photoshop Elements.  After that, it is now working correctly and not defaulting to that particular font - Jokerman.  Not sure if that is tied to the Elements Organizer, but if I encounter it again I will try that prior to a un/reinstall.

 

Thanks!

Glen

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Thanks for the update Glen.

 

Glad to know everything is working fine now. 🙂

 

~Akash

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