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Photoshop Elements 19 suddenly won't open and freezes computer

Community Beginner ,
Mar 31, 2019

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PSE 17 was working beautifully yesterday. Today it won't open and CTRL ALT DEL becomes unusable and the mouse freezes so I have to shut the computer down via power button.  No update that I am aware of. Any ideas?

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Photoshop Elements 19 suddenly won't open and freezes computer

Community Beginner ,
Mar 31, 2019

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PSE 17 was working beautifully yesterday. Today it won't open and CTRL ALT DEL becomes unusable and the mouse freezes so I have to shut the computer down via power button.  No update that I am aware of. Any ideas?

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Mar 31, 2019 0
Community Beginner ,
Mar 31, 2019

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Sorry, typo...PSE19 not 17

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Mar 31, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 31, 2019

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Try this:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

·                                Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

·                                Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site

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Mar 31, 2019 0