I am running Mac OS High Sierra and I had Elements 2018 installed, but it was not acting correctly, so I thought I would uninstall and reinstall. Now I have uninstalled/trashed and downloaded 2018 from Adobe but it will not initialize. It tells me to download Adobe Support Advisor, I can't find it when I click on their button. So other than buying the new version, can someone help me? I would rather not buy the new version because I am trying to save $.
Thank you, Kathleen
Can you please share a screenshot for the error message that you get?
Also could you please write down the steps in bullet points, so it would be easy to understand the exact step on which you are facing this issue.
In Mac Os you can find the OOBE file to the below location:
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
You can rename these files, restart your machine and re-launch the installer.
Thanks all, it is fixed now.