I have a reasonably powerful computer (Intel I7-4790K 4Ghz, 32Gb RAM, a minimum of 165 Gb of free disk space on each of my three drives, and Win 10 Pro 64 bit v1709_16299.19), I am working 100% ok with a range of programs (including other photo apps) so I don't believe the problem is with my computer.
Photoshop Elements 2018 is currently completely unusable as I am unable to edit and save files (eg raw and jpgs).
Example 1: I can open a canon raw file in ACR and make the desired adjustments, I then click open image to transfer to photoshop. Very often I'm content with the raw development and just want to save the file as a psd or jpg. For PSD > I do file save as, type a name, click save, and get an error pop-up box "Could not save as path\xxxx because there is not enough memory (RAM)". The xmp sidecar file is created. For JPG > I enter the name and get the "jpg option" box, I select max quality / lowest compression and get an error pop-up box "Photoshop Elements 2018 Editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I click OK, the msg box disappears, and Win 10 shows no notifications.
Example 2: I open a jpg file, make a few adjustments (eg levels, contrast, haze removal) and do file save as, and get the error pop-up box "Could not save as \...\xxxx.jpg because there is not enough memory (RAM)". Even trying to save as a jpg with the lowest quality throws up the same error msg box. I have to do OK to the error msg box and close the file without saving. Viewing task manager whilst the program is running (with a 3.2 Mb jpg open) shows that 108.6 Mb RAM is used by PhotoshopElementsEditor.exe, with only 13% of the total available RAM used by all running processes.
I suspect the problem is to do with the PS Elements 2018 memory settings - particularly RAM, however I am unable to access the preferences > performance section to make any changes.
I can open and adjust every "preferences" section (apart from performance) and the program remains responsive - General, Saving files, Scratch disks, Display & cursors, Transparency, Units & rulers, Guides & grid, Pug-ins, Adobe partner services, Application updates, Type, Country/region selection.
However as soon as I click the performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted". I then click OK to close it (it pops up twice each time), and from then on I can no longer access the other preferences sections as the same msg keeps popping up. I have to close and re-open the preferences box to access the other areas.
So how can I amend the performance settings and hopefully get the program working correctly? If I can't use the built-in tools is there a way of manually editing a file that stores the performance settings? Where is the preferences file located? As a test I could make a change in one of the other preferences sections and see whether the file updates (ie are the write/edit permissions ok etc).
So far I have:
1. Uninstalled, rebooted and re-installed the program
2. I did ctrl+alt+shift when starting Photoshop to delete the settings file
3. I deleted the folder C:\Users\UserID\AppData\Roaming\Adobe\Photoshop Elements and rebooted
4. I have run from an admin command prompt - c:\Windows\System32>sfc /scannow - with no problems, and the event logs show "Windows has scanned the file system and found no problems. No further action is required".
5. I have used Adobe application manager to check for updates and my system is up-to-date. I have updated to Adobe Photoshop Camera Raw v10.0.0.827.
None of the above actions resolved the problem and I am still unable to open the performance settings, and cannot edit and save files.
My PC, the OS and all other programs are working correctly without any problems. I believe the problem lies with Adobe Photoshop Elements 2018. Re-installing the OS and all other programs is not an option for me - I would like Adobe to fix the product by releasing an update, or assist me to make a fix and get my paid for software working.
Doing a search on the internet and the Adobe site shows that I am not the only person experiencing this type of problem.
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Adobe system info:
Adobe Photoshop Elements Version: 16.0 (20170902.m.113423) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 32646 MB
Free memory: 29986 MB
Memory available to Photoshop Elements: 8 MB
Memory used by Photoshop Elements: 100 %
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 91550146063418215532
Feature::Dummy Feature: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\
Temporary file path: C:\Users\UserID\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 300.1G, 262.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2017/04/18-17:59:35 79.581797 79.581797
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2017/01/06-01:09:52 79.211776 79.211776
AdobePIP.dll Adobe Product Improvement Program 7.4.1.63.45453
AdobeXMP.dll Adobe XMP Core 2017/03/02-16:59:38 79.160302 79.160302
AdobeXMPFiles.dll Adobe XMP Files 2017/03/02-16:59:38 79.160302 79.160302
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2017/04/18-17:59:35 79.581797 79.581797
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000
ARE.dll ARE 2017/04/18-17:59:35 79.581797 79.581797
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2017/02/24-17:53:28 79.580410 79.580410
AXEDOMCore.dll AXEDOMCore 2017/02/24-17:53:28 79.580410 79.580410
Bib.dll BIB 2017/04/18-17:59:35 79.581797 79.581797
BIBUtils.dll BIBUtils 2017/04/18-17:59:35 79.581797 79.581797
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/04/18-17:59:35 79.581797 79.581797
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ems.dll Elements Organizer 16.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
JP2KLib.dll JP2KLib 2017/03/17-01:07:02 79.265847 79.265847
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.63.45453
mediacoreif.dll photoshopdva 8.0.0
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2017/03/21-04:44:30 79.581008 79.581008
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 16.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 16.0
PSViews.dll Adobe Photoshop Elements Editor 16.0
ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
Required plug-ins:
Accented Edges 16.1
Adjust Facial Features 16.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 16.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 16.0
Camera Raw 10.0
Camera Raw Filter 10.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 16.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 16.0
Conté Crayon 16.1
Correct Camera Distortion 16.0
Craquelure 16.1
Crop and Straighten Photos Filter 16.0
Crosshatch 16.1
Crystallize 16.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 16.0
Dry Brush 16.1
Extrude 16.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 16.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 16.0
Liquify 16.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 16.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 16.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 16.0
Pointillize 16.0
Polar Coordinates 16.0
Poster Edges 16.1
Radial Blur 16.0
Read Watermark 4.0
Reticulation 16.1
Ripple 16.0
Rough Pastels 16.1
Save for Web 16.0
ScriptingSupport 16.1
Shake Reduction 16.0
Shear 16.0
Smart Blur 16.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 16.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 16.0
Torn Edges 16.1
Twirl 16.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 16.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 16.0
ZigZag 16.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE
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