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Photoshop Elements 2019 freezes

New Here ,
Feb 07, 2019

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Hello,

I have searched Google and this forum but I have been unable to find anyone with the same problem I'm having with Photoshop Elements 2019.

I have installed it on an HP EliteBook 820 G3 with Windows 10 for one of our users and I believe this laptop is powerful enough to run the software and I installed it as an administrator. I can open the software and the splash page with the links to Organiser, Photoshop and Premiere runs, but when I run either Organiser or Photoshop it freezes almost immediately and I have to end task in Task Manager. The only way I have found to use ANY part of the software is to use the import wizard and then cancel it. After this, the Organiser is usable.

Throughout this behaviour there are no error messages on the screen or events in the Event Viewer. Upgrading the graphics driver has had no effect, so without information as to what's going wrong I'm reaching a dead-end.

Any ideas what to do? Are there any log files that could store reasons for the program to hang?

Hi there,

Sorry to hear about Photoshop Elements freezing, could you please check this article and let us know if it helps?

Photoshop Elements Editor freezes while using tools

Regards,
Sahil

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Photoshop Elements 2019 freezes

New Here ,
Feb 07, 2019

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Hello,

I have searched Google and this forum but I have been unable to find anyone with the same problem I'm having with Photoshop Elements 2019.

I have installed it on an HP EliteBook 820 G3 with Windows 10 for one of our users and I believe this laptop is powerful enough to run the software and I installed it as an administrator. I can open the software and the splash page with the links to Organiser, Photoshop and Premiere runs, but when I run either Organiser or Photoshop it freezes almost immediately and I have to end task in Task Manager. The only way I have found to use ANY part of the software is to use the import wizard and then cancel it. After this, the Organiser is usable.

Throughout this behaviour there are no error messages on the screen or events in the Event Viewer. Upgrading the graphics driver has had no effect, so without information as to what's going wrong I'm reaching a dead-end.

Any ideas what to do? Are there any log files that could store reasons for the program to hang?

Hi there,

Sorry to hear about Photoshop Elements freezing, could you please check this article and let us know if it helps?

Photoshop Elements Editor freezes while using tools

Regards,
Sahil

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516

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Feb 07, 2019 0
Adobe Employee ,
Feb 11, 2019

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Hi there,

Sorry to hear about Photoshop Elements freezing, could you please check this article and let us know if it helps?

Photoshop Elements Editor freezes while using tools

Regards,
Sahil

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Feb 11, 2019 0
New Here ,
Feb 12, 2019

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Thank you very much for your reply. I will try those points and update the thread ASAP.

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Feb 12, 2019 0
GForce1 LATEST
New Here ,
Feb 19, 2019

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The customer left Adobe running for an extended period, which was the first point on the link you provided, and now the software works. So thank you!!

I wondered if you know why it was necessary to do this. What could the software have been doing to require a period of being left idle?

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Feb 19, 2019 0