Highlighted

Photoshop Elements 2019 suddenly will not open anything - all files are grayed out

New Here ,
Sep 25, 2019

Copy link to clipboard

Copied

After using Elements 2019 for months, suddenly I cannot open any photo files.  I am using the Expert mode, but this doesn't seem to matter.  Elements boots, but is completely worthless.

{Thread renamed by moderator}

Hi Stan,

Sorry to hear that Photoshop Elements 2019 is not opening anything, let's make this right.

Could you please let us know the operating system you're working with?

Could you please try resetting the preferences of Photoshop Elements and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

Regards,
Sahil

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop Elements 2019 suddenly will not open anything - all files are grayed out

New Here ,
Sep 25, 2019

Copy link to clipboard

Copied

After using Elements 2019 for months, suddenly I cannot open any photo files.  I am using the Expert mode, but this doesn't seem to matter.  Elements boots, but is completely worthless.

{Thread renamed by moderator}

Hi Stan,

Sorry to hear that Photoshop Elements 2019 is not opening anything, let's make this right.

Could you please let us know the operating system you're working with?

Could you please try resetting the preferences of Photoshop Elements and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

Regards,
Sahil

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2019 0
Adobe Employee ,
Sep 26, 2019

Copy link to clipboard

Copied

Hi Stan,

Sorry to hear that Photoshop Elements 2019 is not opening anything, let's make this right.

Could you please let us know the operating system you're working with?

Could you please try resetting the preferences of Photoshop Elements and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 26, 2019 0
New Here ,
Sep 26, 2019

Copy link to clipboard

Copied

Thanks so much Sahil. I am running Mac OS 10.14.6.

 
And resetting the Photoshop Elements preferences did the trick.
 
-Stan Peyton

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 26, 2019 0