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Photoshop Elements 2019 Trouble Signing in - Says internet not connected

New Here ,
Mar 11, 2019

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Installed PSElements 2019 on Friday and keep getting this when trying to sign in.  I called support and said it is a virius protection issue and could not do anything.

Anyone have this issue and what did you do to resolve it?   Hate to have a $100 program and can't use it.  I am currently using PSE 2010.

Thanks

Elaine

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Photoshop Elements 2019 Trouble Signing in - Says internet not connected

New Here ,
Mar 11, 2019

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Installed PSElements 2019 on Friday and keep getting this when trying to sign in.  I called support and said it is a virius protection issue and could not do anything.

Anyone have this issue and what did you do to resolve it?   Hate to have a $100 program and can't use it.  I am currently using PSE 2010.

Thanks

Elaine

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Mar 11, 2019 0
Adobe Community Professional ,
Mar 11, 2019

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Can you get to the Organizer?  If so, go to Edit>Preferences>Country/region selection.  Make sure you have your correct country showing.  Let us know if that works.

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Mar 11, 2019 0
Adobe Community Professional ,
Mar 11, 2019

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Mar 11, 2019 0
Adobe Employee ,
Mar 11, 2019

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Could you please follow the below troubleshooting steps to check if your machine is able to reach adobe servers?

1) Basic Internet connection test - Open Google.com to make sure if your internet is up and working.

2) If Step 1 passes - Open Command prompt and use command 'Ping Adobe.com' and check if you get a response from the servers or the packet gets lost.

3) In case if Step 2 passes - Open the host file on your machine on the following location: C:\Windows\System32\drivers\etc and check if there are any Adobe related entries. - if you find one, please remove those files and try again.

and In case if you have contacted the chat support and they say that its a virus protection related issue - could you please try to Pause the virus protection for sometime and give it a try - so we would know if that is the issue and can help you with some workaround.

Thanks

Vipin

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