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Photoshop elements 2019 trying to 'create' will not open - says there is a 'Program Error'

New Here ,
Jul 29, 2019

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recent install from disc from reliable supplier needed two attempts to get any thing running - install now ok up to trying the 'create' section "create a collage".

This will not open -  box appears saying "could not complete your request because of a program error". do I contact supplier for new disc and return my copy?

Philip - confused!

Message was edited by: Sahil Chawla

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Photoshop elements 2019 trying to 'create' will not open - says there is a 'Program Error'

New Here ,
Jul 29, 2019

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recent install from disc from reliable supplier needed two attempts to get any thing running - install now ok up to trying the 'create' section "create a collage".

This will not open -  box appears saying "could not complete your request because of a program error". do I contact supplier for new disc and return my copy?

Philip - confused!

Message was edited by: Sahil Chawla

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Jul 29, 2019 0
Adobe Employee ,
Jul 29, 2019

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Hi Philip,

Sorry to hear about the program error, that shouldn't be happening. Let's make it right.


Could you please try resetting the preferences and let us know if it helps?https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#R...

Regards,
Sahil

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