Highlighted

Photoshop Elements 2019 won't work on new Mac

New Here ,
May 18, 2020

Copy link to clipboard

Copied

I downloaded Photoshop Elements 2019 from a file provided from customer support yesterday, since there isn't a cd-rom on this macbook.  However, I was never asked for my serial number and when I click to open anything (on the page that looks like an ad, there are no menu options available) it says it's creating a workspace but then it goes away.  I have uninstalled and reinstalled and nothing changes.  I have no ideal of how to enter my serial number at this point.

TOPICS
Mac, Problem or error

Views

397

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop Elements 2019 won't work on new Mac

New Here ,
May 18, 2020

Copy link to clipboard

Copied

I downloaded Photoshop Elements 2019 from a file provided from customer support yesterday, since there isn't a cd-rom on this macbook.  However, I was never asked for my serial number and when I click to open anything (on the page that looks like an ad, there are no menu options available) it says it's creating a workspace but then it goes away.  I have uninstalled and reinstalled and nothing changes.  I have no ideal of how to enter my serial number at this point.

TOPICS
Mac, Problem or error

Views

398

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 18, 2020 0
99jon LATEST
LEGEND ,
May 18, 2020

Copy link to clipboard

Copied

A new Mac will no doubt have Catalina. The PSE2019 installer is not compatible. Your best option is to purchase the PSE2020 upgrade.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 18, 2020 0