It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g. • Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
Apprently. I contacted B & H to ask about it as well. They sent me a link to go through a process to upgrade my Windows 10 to be compatible. Well...big mistake. I was on the microsoft site, following all the instructions. Got half way through an it said I had to be on my computer as administrator (which I was) and it would only give an option to close the window.
I've now lost hundreds of files and about 2 dozen folders of info I hadn't backed up yet. My entire itunes library gone (although I have it on my phone), programs open as if I'm using them for the first time and my computer is responding at half the speed it used to.