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Photoshop Elements 2020 Organiser Catalogue Crashes

New Here ,
Jul 03, 2020

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OS: Catalina 10.15.5

I have spent the last week organising and cataloging 10,000 photos into this programme so you can imagine how frustrating this issue is!!

I spent two hours with one of your support guys trying to resolve this issue.  To be fair he was very good and for a while it worked but the issue still reappears.

Almost every time I try to back-up the catalogue the whole programme crashes.

The source pictures are held on an external HD. I have tried the usual "reconnect missing files, disconnect hubs,create a different catalogue, repair catalogue".

I have also sent numerous crash reports to your engineers.  HELP!!!!

Thanks

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Crash or freeze, Mac, Organizer, Problem or error

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Photoshop Elements 2020 Organiser Catalogue Crashes

New Here ,
Jul 03, 2020

Copy link to clipboard

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OS: Catalina 10.15.5

I have spent the last week organising and cataloging 10,000 photos into this programme so you can imagine how frustrating this issue is!!

I spent two hours with one of your support guys trying to resolve this issue.  To be fair he was very good and for a while it worked but the issue still reappears.

Almost every time I try to back-up the catalogue the whole programme crashes.

The source pictures are held on an external HD. I have tried the usual "reconnect missing files, disconnect hubs,create a different catalogue, repair catalogue".

I have also sent numerous crash reports to your engineers.  HELP!!!!

Thanks

TOPICS
Crash or freeze, Mac, Organizer, Problem or error

Views

60

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 03, 2020 0
New Here ,
Aug 23, 2020

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So can no-one offer some support Adobe??????

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Aug 23, 2020 0
Walter_H LATEST
Engaged ,
Aug 23, 2020

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What version of Elements are you using?

 

Whoops! I missed that you mentioned PSE 2020 in your subject line. Bad on me.

 

Walter in Davie, FL

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Aug 23, 2020 0