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Photoshop Elements 2020 says hat it isn't registered and shows up as a trial

New Here ,
Jul 01, 2020

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I have a registered Adobe Photoshop Elements 2020 application but it thinks it's a trial. It isn't a trial. It never has been. When i get in contact with the bot that does the chat thing, it tells me that I don't have a product. It links me to where i can register a product and, wouldn't you know it, it has my registered application. Please help. I'm trying to export many a project from it.

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Photoshop Elements 2020 says hat it isn't registered and shows up as a trial

New Here ,
Jul 01, 2020

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I have a registered Adobe Photoshop Elements 2020 application but it thinks it's a trial. It isn't a trial. It never has been. When i get in contact with the bot that does the chat thing, it tells me that I don't have a product. It links me to where i can register a product and, wouldn't you know it, it has my registered application. Please help. I'm trying to export many a project from it.

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Problem or error

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51

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Jul 01, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

 

Sorry that Photoshop Elements 2020 is not showing up as a registered product on your computer and says that it is a trial. 

 

Would you mind reactivating the product as mentioned in this article https://helpx.adobe.com/in/download-install/using/download-install-photoshop-elements.html#trial_ver... and see if the app starts to work fine.

 

If that does not help, please checkout the steps in the page and let us know how it goes: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Thanks,

Akash

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