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Photoshop elements 2020 will not open

New Here ,
Sep 26, 2020

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I bought Photoshop Elements 2020 in June through the Mac App store. I downloaded it on to my iMac and it works ok. I also downloaded it on to my MacBook and it worked initially. Today I tried to start the application from the dock and it would not start. I went to the App Store purchases page and checked on Photoshop Elements 2020.   I pressed the "open" button but the application still did not start. Advice on hoiw to fix the problem would be welcome.

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Crash or freeze

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Photoshop elements 2020 will not open

New Here ,
Sep 26, 2020

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I bought Photoshop Elements 2020 in June through the Mac App store. I downloaded it on to my iMac and it works ok. I also downloaded it on to my MacBook and it worked initially. Today I tried to start the application from the dock and it would not start. I went to the App Store purchases page and checked on Photoshop Elements 2020.   I pressed the "open" button but the application still did not start. Advice on hoiw to fix the problem would be welcome.

TOPICS
Crash or freeze

Views

58

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2020 0
Adobe Employee ,
Sep 30, 2020

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Hi there,

 

Sorry that Photoshop Elements 2020 Editor does not open on your Mac.

 

Please restore the app preferences as mentioned below: 

  • Press and hold Option+Command+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

 

Also, would you mind checking the steps mentioned in this article? Link: https://helpx.adobe.com/download-install/kb/troubleshoot-errors-freezes-install-photoshop-elements.h...

 

Let us know how it goes.

 

Thanks,

Akash

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Sep 30, 2020 0
em186w LATEST
New Here ,
Oct 01, 2020

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Thank you Akash. I have had help directly via the Adobe on-line chat. My issue is now resolved. The software on my laptop had become corrupted.  

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Oct 01, 2020 0