Photoshop Elements 2020 won't load photo editor

New Here ,
Dec 04, 2019

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So I have been needing to use the photoshop app for a while but all of a sudden it will not open. it says it is loading, but just stops loading after about 20 seconds. I have used it before and am on windows 10. I have tried some of the basic fixes ( opening task mangager and closing backround adobe, clearing prefrences, restarting my computer ect.). could someone help me so I can go back to using it?

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Crash or freeze, Performance, Problem or error

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Adobe Employee ,
Dec 04, 2019

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Hello,

 

Could you please navigate to "C:\Program Files\Adobe\Photoshop Elements 2020", double-click on the "PhotoshopElementsEditor.exe" and confirm if the Editor launches successfully?

 

Thanks,

Medha

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New Here ,
Dec 14, 2019

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Medha (or to whom it may concern?), 

I'm having the same issue with 2020 loading. Tried what you suggested and got nothing. Tried the chat support only to wait hours (multiple days) with no help.

Any help will be appreciated.
Buddy

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Adobe Employee ,
Dec 15, 2019

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Hello,

 

Could you please check if any instances of Photoshop Elements are running in the Task Manager? If so, then please close them and then try launching the 'PhotoshopElementsEditor.exe' by double-clicking on it.

 

Thanks,

Medha

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New Here ,
Nov 11, 2020

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Hi, I did this and it still won't launch. I've tried deleting the file and reinstalling it as well. The only program that seems to be functioning properly is Premiere Elements 2020

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Participant ,
Nov 11, 2020

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It's probably a better idea to start a new thread of your own because it remains to be seen if all these problems are fully related.

 

First: what exactly happens?  Do you see a splashscreen or not? Do you have Premiere as well by any chance and if so: does that work?

 

Also..  I'm assuming the process has stalled, but how long do you wait? If you check your task manager does it mention anything about the process being stalled or does it run normally?

 

Finally: are you using the latest version of your OS< with all the security patches and such? I mean.. if you're using this on XP, Vista or Windows 7 then you're probably pretty much on your own because there are a lot of possible causes. Otherwise....

 

When all else fails you could try to move your settings out of the way to see if that helps. So... open a file manager, go to %APPDATA%, find the 'Adobe' directory and either rename the whole directory or rename the 'Elements' folder invite. Then try to start the program again to see if this changes anything.

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New Here ,
Mar 03, 2020

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Hi WIZARDPhotography58, I am having the same problem . Did you get any help eventually? What did you do to solve this? Thanks for your help.

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New Here ,
Dec 17, 2019

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(Sorry this awnser took so long I didn't get a notification) I have tried this, When I click it, my cursor shows that it is loading for about a second, then it just stops and nothing happens. Does it matter that I moved it to a different drive because my main drive didn't have enough space at the time? (I have more than 15 gigs now in the main drive.)

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New Here ,
Jul 11, 2020

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I am having the same problem. 

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New Here ,
Mar 03, 2020

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Hi there, same here. That happened after I'd been asked to do an update. Nobody is answering on Chat online.

 

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New Here ,
Jul 09, 2020

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I have the same issue on a Mac running Catalina.

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New Here ,
Sep 29, 2020

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PLease can someone advise if a solution has been found? I have not been able to open my Photoshop Editor in months.

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New Here ,
Oct 06, 2020

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Same issue is happening to me.  tried all the fixes suggest and still won't open. 

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New Here ,
Oct 15, 2020

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Photoshop Elements is not loading photo editor on my Mac either.   I am running on Catalina.  I can't get it to launch.

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