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Photoshop Elements 2020 won't load photo editor

New Here ,
Dec 04, 2019

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So I have been needing to use the photoshop app for a while but all of a sudden it will not open. it says it is loading, but just stops loading after about 20 seconds. I have used it before and am on windows 10. I have tried some of the basic fixes ( opening task mangager and closing backround adobe, clearing prefrences, restarting my computer ect.). could someone help me so I can go back to using it?

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Crash or freeze, Performance, Problem or error

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Photoshop Elements 2020 won't load photo editor

New Here ,
Dec 04, 2019

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So I have been needing to use the photoshop app for a while but all of a sudden it will not open. it says it is loading, but just stops loading after about 20 seconds. I have used it before and am on windows 10. I have tried some of the basic fixes ( opening task mangager and closing backround adobe, clearing prefrences, restarting my computer ect.). could someone help me so I can go back to using it?

TOPICS
Crash or freeze, Performance, Problem or error

Views

1.2K

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Dec 04, 2019 2
Adobe Employee ,
Dec 04, 2019

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Hello,

 

Could you please navigate to "C:\Program Files\Adobe\Photoshop Elements 2020", double-click on the "PhotoshopElementsEditor.exe" and confirm if the Editor launches successfully?

 

Thanks,

Medha

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Dec 04, 2019 0
New Here ,
Dec 14, 2019

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Medha (or to whom it may concern?), 

I'm having the same issue with 2020 loading. Tried what you suggested and got nothing. Tried the chat support only to wait hours (multiple days) with no help.

Any help will be appreciated.
Buddy

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Dec 14, 2019 0
Adobe Employee ,
Dec 15, 2019

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Hello,

 

Could you please check if any instances of Photoshop Elements are running in the Task Manager? If so, then please close them and then try launching the 'PhotoshopElementsEditor.exe' by double-clicking on it.

 

Thanks,

Medha

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Dec 15, 2019 0
New Here ,
Mar 03, 2020

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Hi WIZARDPhotography58, I am having the same problem . Did you get any help eventually? What did you do to solve this? Thanks for your help.

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Mar 03, 2020 0
New Here ,
Dec 17, 2019

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(Sorry this awnser took so long I didn't get a notification) I have tried this, When I click it, my cursor shows that it is loading for about a second, then it just stops and nothing happens. Does it matter that I moved it to a different drive because my main drive didn't have enough space at the time? (I have more than 15 gigs now in the main drive.)

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Dec 17, 2019 1
New Here ,
Jul 11, 2020

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I am having the same problem. 

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Jul 11, 2020 0
New Here ,
Mar 03, 2020

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Hi there, same here. That happened after I'd been asked to do an update. Nobody is answering on Chat online.

 

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Mar 03, 2020 0
New Here ,
Jul 09, 2020

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I have the same issue on a Mac running Catalina.

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Jul 09, 2020 0
New Here ,
Sep 29, 2020

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PLease can someone advise if a solution has been found? I have not been able to open my Photoshop Editor in months.

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Sep 29, 2020 0
New Here ,
Oct 06, 2020

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Same issue is happening to me.  tried all the fixes suggest and still won't open. 

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Oct 06, 2020 0