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Photoshop Elements
Purchased Nov 2019. Have tried numerous times to install. Was told by Adobe that I should contact Microsoft. Unable to find pertinent information to troubleshoot. My computer meets all system requirements. My problem: I think I should have MS Visual C+ 2019 Redistributable.., but I've been unsuccessful. Error message says I need to find a file with vc_runtimeMinimum_x86.msi. I am ready to request a refund as I paid for it 2 months ago and have been unable to use it. Thanks in advance.
I would ignore references to vc_runtimeMinimum_x86.msi as Windows updates will have installed all the necessary components. I suggest you try the lightweight installer using the download link at my blog.
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Which version of Windows are you using? e.g. Windows 10 v1809, v1903.
Where did you purchase? How did you install e.g. from disk or from a download?
Did the installation completely fail or did the software install but it then won’t launch.
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Thanks for your reply. I'm using Windows 10 v1903. Purchased online from Adobe and attempted to install from a download. Installation completely failed.
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I would ignore references to vc_runtimeMinimum_x86.msi as Windows updates will have installed all the necessary components. I suggest you try the lightweight installer using the download link at my blog.
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Thanks so much. It worked this time!