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photoshop elements 2020

New Here ,
Oct 27, 2019

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Hello, 

can Yo help me ... please. I bought Photoshop Elemets 2020 and I am not able to instaal int on my Mac - because of error nr.1 during install pocedure at the beginning. 

Cen You help mre wha to do?

 

System I have is Catalina .....

 

Thanx. jiri

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photoshop elements 2020

New Here ,
Oct 27, 2019

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Hello, 

can Yo help me ... please. I bought Photoshop Elemets 2020 and I am not able to instaal int on my Mac - because of error nr.1 during install pocedure at the beginning. 

Cen You help mre wha to do?

 

System I have is Catalina .....

 

Thanx. jiri

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Oct 27, 2019 0
Adobe Community Professional ,
Oct 27, 2019

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Hi

I've moved your post from the Photoshop forum to the Photoshop Elements forum where you are more likely to get help with your issue

 

Dave

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Oct 27, 2019 0
Adobe Community Professional ,
Oct 27, 2019

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Exactly what does the error say?

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Oct 27, 2019 0
New Here ,
Oct 27, 2019

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during i stalation at 4% of progress ... always apears unknown error nr 1, restart necessary. I downloaded instaler cca 3,5MB and another instalation file 3GB, but result is the same, after ID login it fails.

Firewall is on or off - no influence. 
I have Catalina IOS last ver. 

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Oct 27, 2019 0
Adobe Employee ,
Oct 30, 2019

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Hello,

 

Could you please follow the steps mentioned here and share the log files with us?

 

Thanks,

Medha

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Oct 30, 2019 0
New Here ,
Nov 01, 2019

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I have the same issue on Premier sand Photoshop Elements 2020...lightweight and full installer...

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Nov 01, 2019 0
LEGEND ,
Nov 01, 2019

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Have you selected your language & platform version from the pull-down menu? See my blog post for more information.

 

If you still experience problems try downloading from my Dropbox link for Mac OS - English.

https://www.dropbox.com/s/s6mm6p0hzl9ij4x/PhotoshopElements_2020_WWEFDJ.dmg

 

Download for Windows - English

https://www.dropbox.com/s/ynzkqs872a68wfn/PhotoshopElements_2020_LS30_win64.exe

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Nov 01, 2019 0
New Here ,
Nov 01, 2019

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The linked full installer versions are the ones I've used with the same error...will try the CC Cleaner to makes sure there is no leftover cruft from previous installs causing the issue...but FYI had no install issue last year with version 2019

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Nov 01, 2019 0
Adobe Employee ,
Nov 01, 2019

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Hello,

 

If you're still facing the issue, please share the log files with us so that we can analyse the issue.

 

Thanks,

Medha

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Nov 01, 2019 0
New Here ,
Nov 01, 2019

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Cleaner did not help...how do I send the logs just created?

 

 

 

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Nov 01, 2019 0
New Here ,
Nov 07, 2019

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Amazing...issue resolved...I uninstalled my versons of Photoshop Elements and Premier Elements 2019...2020 now installed without a hitch...never had an issue with previous versions coexisting before...might be a good idea to include that in the install instuctions.

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Nov 07, 2019 0
jimlat LATEST
New Here ,
Nov 07, 2019

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Have you gotten a resolution? I had the same issue, and had the 2019 versions installed...after uninstalling 2019, 2020 installed flawlessly...

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Nov 07, 2019 0