Photoshop Elements 2020

Community Beginner ,
Jan 20, 2020 Jan 20, 2020

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Photoshop Elements

Purchased Nov 2019. Have tried numerous times to install.  Was told by Adobe that I should contact Microsoft.  Unable to find pertinent information to troubleshoot.  My computer meets all system requirements.  My problem:  I think I should have MS Visual C+ 2019 Redistributable.., but I've been unsuccessful.  Error message says I need to find a file with vc_runtimeMinimum_x86.msi.  I am ready to request a refund as I paid for it 2 months ago and have been unable to use it.  Thanks in advance.

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LEGEND , Jan 28, 2020 Jan 28, 2020
I would ignore references to vc_runtimeMinimum_x86.msi as Windows updates will have installed all the necessary components. I suggest you try the lightweight installer using the download link at my blog.

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LEGEND ,
Jan 21, 2020 Jan 21, 2020

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Which version of Windows are you using? e.g. Windows 10 v1809, v1903.

Where did you purchase? How did you install e.g. from disk or from a download?

Did the installation completely fail or did the software install but it then won’t launch.

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Community Beginner ,
Jan 27, 2020 Jan 27, 2020

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Thanks for your reply.  I'm using Windows 10 v1903.  Purchased online from Adobe and attempted to install from a download.  Installation completely failed.

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LEGEND ,
Jan 28, 2020 Jan 28, 2020

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I would ignore references to vc_runtimeMinimum_x86.msi as Windows updates will have installed all the necessary components. I suggest you try the lightweight installer using the download link at my blog.

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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Thanks so much.  It worked this time!

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